Axis Communications Q1932E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS Q1932–E PT Mount Thermal Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 11 .

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Lower frame rate than

See Performance Considerations on page 56.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 53.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video > Video Stream and Setup >

 

Video > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in thermal radiation

Motion detection is based on changes in thermal radiation in the image. This means that if there

 

are sudden changes in the ambient temperature, motion detection may trigger mistakenly. Lower

 

the sensitivity setting to avoid problems with thermal radiation.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 31.

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Contents Axis Q1932-E PT Mount Thermal Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q1932-E PT Mount Thermal Network Camera Table of ContentsConnectors Performance Considerations Connectors and Buttons Network ConnectorHardware Overview SD Card Slot LED IndicatorsPower Connector RS485/RS422 ConnectorSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarHow to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream Axis Q1932-E PT Mount Thermal Network Camera Basic Setup Set Up the ProductImage VideoVideo Stream Pixel Counter264 Stream ProfilesImage Appearance Camera SettingsExposure Settings OverlayOverlay Image Use Overlay Text in an Action RuleGo to Video Overlay Image Under Overlay Settings, select Include text Privacy MaskGo to Events Action Rules Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Preset Positions PTZ Pan Tilt ZoomGuard Tour Control Queue Install PTZ DriverDevice Settings AdvancedAxis Q1932-E PT Mount Thermal Network Camera Motion Detection Set Up Motion Detection WindowsDetectors Shock DetectionDefault values Parameter Object Size History Sensitivity High level 100%Low level 0% Application Licenses Install ApplicationGo to Setup Applications ApplicationsInstall Axis Application Configure Axis Cross Line DetectionAxis Cross Line Detection Axis Video Motion Detection Configure Axis Video Motion DetectionAxis Q1932-E PT Mount Thermal Network Camera Go to Events Action Rules and click Add Setting Up an Action RuleEvents Add RecipientsGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis Q1932-E PT Mount Thermal Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardCOM Port MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis Q1932-E PT Mount Thermal Network Camera Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserStorage and disk management problems Problems with streaming H.264Video and image problems, general Video Camera SettingsVideo cannot be recorded Technical Specifications Power Function/group Specifications Network SecurityInstallation Maintenance General CasingConnectors RS485/422 Connector Performance ConsiderationsFunction Pin M3.3

Q1932E specifications

Axis Communications, a leading provider of network video solutions, offers a range of advanced surveillance cameras designed to meet the needs of various security applications. Among their innovative products is the Axis Q1932E, a robust thermal network camera that excels in challenging environments where visibility is compromised.

The Q1932E is particularly valued for its ability to detect and monitor objects and people in complete darkness, smoke, fog, or adverse weather conditions. This capability stems from its thermal imaging technology, which detects heat emitted by objects rather than relying on visible light. As a result, users can achieve reliable surveillance across different lighting conditions, making it ideal for critical applications like perimeter security, transportation, and infrastructure monitoring.

One of the main features of the Axis Q1932E is its resolution. The camera offers a thermal resolution of 384x288 pixels, allowing for detailed thermal imaging. This resolution is crucial for identifying potential threats even from a distance. The built-in digital Pan-Tilt-Zoom (dPTZ) capability allows users to zoom in on specific areas of interest, enhancing monitoring efficiency without losing sight of the broader scene.

Durability is another key characteristic of the Q1932E. It is designed with a weatherproof casing, complying with the IP66 standard, ensuring it can withstand harsh weather conditions such as rain, wind, and fluctuating temperatures. This rugged design makes it suitable for outdoor installations in various environments.

The camera also features Axis' advanced video analytics capabilities, enabling motion detection and edge analytics. These functionalities allow users to receive real-time alerts and notifications when unusual activity is detected, enhancing response times to potential security threats. The integration of Axis’ Zipstream technology further optimizes bandwidth and storage usage, reducing costs while maintaining high-quality video streams.

Installation is made convenient with Power over Ethernet (PoE) support, which allows both data and power to be delivered through a single cable, simplifying the setup process. Additionally, the camera supports various mounting options, providing flexibility to adapt to different surveillance needs.

In summary, the Axis Q1932E thermal network camera is a powerful tool for security professionals seeking to enhance their surveillance capabilities. With its superior thermal imaging, durability, advanced analytics, and ease of installation, it is an excellent choice for ensuring safety and security in any environment, regardless of the lighting conditions.