Axis Communications Q1604 user manual System Options Support, Advanced

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AXIS Q1604 Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 53.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 52.

For more information, see www.axis.com/developer

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Contents Axis Q1604 Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q1604 Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Hardware OverviewFor technical specifications, see Connectors and ButtonsNetwork Connector ConnectorSD Card Slot LED IndicatorsPower Connector Audio ConnectorGreen Amber Red Hardware Overview Status LED Behavior for Focus AssistantReplacing the lens ColorStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserAccessing the Product Access from the Internet Set the Root PasswordClick Use Https Manual Trigger Configure Capture ModeLive View Controls on the Live ViewAMC Audio Controls Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewAxis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsAdjust Focus Setting Up the ProductSetting Up the Product Basic SetupSetting Up the Product Focus Assistant Pixel Counter Video and AudioVideo and Audio Video Stream264 Pixel counter can be accessed fromClick Save to apply the new settings ImageStream Profiles Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWide Dynamic Range Exposure SettingsImage Appearance White BalanceIR cut filter OverlayShutter & Gain Set Shutter toPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Video and Audio Audio Settings Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksFor more information about I/O ports, see I/O Ports, on Motion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsRecommended values Default valuesAudio Detection Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis Q1604 Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleGo to Events Recipients and click Add Setting Up an Email RecipientEvents Recipients Recipient Use with actionGo to Events Schedules and click Add SchedulesRecurrences To create a new scheduleContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityIeee CertificatesGo to System Options Security Ieee Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeSystem Options Network Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Go to System Options Storage and click SD Card System Options StorageSD Card Network SharePort Status MaintenancePorts & Devices PortsAdvanced System Options SupportReset to Factory Default Settings Plain ConfigFile Upload Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Technical SpecificationsAudio output Function/group Specifications Audio Audio streamingMicrophone Specification Network Security Input/output Audio inputConnectors To deactivate Digital Output Pin terminal block for power inputMm audio connectors stereo To max 40 V DCPerformance Considerations Audio Input Audio OutputTip Microphone/Line Line out mono Ring Sleeve Ground M3.4

Q1604 specifications

The Axis Communications Q1604 is a powerful and versatile network camera designed for professional surveillance applications in various environments. Renowned for its high-quality imaging and robust performance, the Q1604 is engineered to deliver clear and detailed visuals, making it an ideal choice for security professionals.

One of the standout features of the Q1604 is its exceptional image quality, which is powered by advanced image sensor technology. It boasts an impressive resolution of 1920 x 1080 pixels, capturing Full HD video at 30 frames per second. This ensures that users receive sharp and clear images, even in challenging lighting conditions. The camera is equipped with Axis’ Lightfinder technology, allowing it to perform exceptionally well in low-light environments. This feature makes it suitable for 24/7 surveillance, delivering color images in near darkness.

The Q1604 also incorporates Wide Dynamic Range (WDR) technology, which enhances its ability to handle scenes with varying light levels. This is particularly useful in situations where bright sunlight and shadows coexist, allowing the camera to produce a balanced and detailed image. This ensures that critical details are not lost, enhancing overall situational awareness.

Another important aspect of the Q1604 is its flexible installation options. The camera supports Power over Ethernet (PoE), allowing it to receive power and network connectivity through a single cable. This reduces installation complexity and costs. Additionally, the camera features adjustable lenses, which provide the ability to customize the field of view according to specific surveillance needs.

Security is paramount in surveillance technology, and the Q1604 is designed with multiple security features to protect data integrity. It offers encrypted video transmission and password protection, ensuring that unauthorized users cannot access the system. Furthermore, the camera is compatible with a range of video management software (VMS) for integration into existing security ecosystems.

In conclusion, the Axis Communications Q1604 is a feature-rich network camera offering robust performance, high-resolution imaging, and advanced technologies. Its adaptability to varying lighting conditions, ease of installation, and strong security features make it one of the leading choices for professional surveillance solutions, catering to the demands of various industries while ensuring reliable monitoring and protection.
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