Axis Communications Q1604 Key frames, Status and Network indicator LEDs are flashing red rapidly

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AXIS Q1604 Network Camera

Troubleshooting

Lower frame rate than

See Performance Considerations, on page 62.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications, on page 58.

Status and Network indicator LEDs are flashing red rapidly

 

 

Hardware failure

Contact your Axis reseller.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

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Contents Axis Q1604 Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1604 Network CameraConnectors Performance Considerations Hardware Overview Hardware OverviewConnectors and Buttons Network ConnectorConnector For technical specifications, seeLED Indicators Power ConnectorAudio Connector SD Card SlotHardware Overview Status LED Behavior for Focus Assistant Replacing the lensColor Green Amber RedAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariClick Use Https Accessing the Product Access from the InternetSet the Root Password Configure Capture Mode Live ViewControls on the Live View Manual TriggerGo to Setup Events Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View AMC Audio ControlsHow to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Adjust FocusSetting Up the Product Focus Assistant Video and Audio Video and AudioVideo Stream Pixel CounterPixel counter can be accessed from Click Save to apply the new settingsImage 264Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Stream ProfilesExposure Settings Image AppearanceWhite Balance Wide Dynamic RangeOverlay Shutter & GainSet Shutter to IR cut filterGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Input Video and Audio Audio SettingsAudio Modes Audio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports, on Detectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionLow level 0% Recommended valuesInstall Application ApplicationsApplications Application LicensesAxis Q1604 Network Camera Events EventsSetting Up an Action Rule Go to Events Action Rules and click AddSetting Up an Email Recipient Events RecipientsRecipient Use with action Go to Events Recipients and click AddSchedules RecurrencesTo create a new schedule Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time Audio SupportBasic TCP/IP Settings System Options NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourSystem Options Storage SD CardNetwork Share Go to System Options Storage and click SD CardMaintenance Ports & DevicesPorts Port StatusSystem Options Support AdvancedFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Technical SpecificationsFunction/group Specifications Audio Audio streaming Microphone Specification Network SecurityInput/output Audio input Audio outputConnectors Pin terminal block for power input Mm audio connectors stereoTo max 40 V DC To deactivate Digital OutputTip Microphone/Line Line out mono Ring Sleeve Ground Performance ConsiderationsAudio Input Audio Output M3.4

Q1604 specifications

The Axis Communications Q1604 is a powerful and versatile network camera designed for professional surveillance applications in various environments. Renowned for its high-quality imaging and robust performance, the Q1604 is engineered to deliver clear and detailed visuals, making it an ideal choice for security professionals.

One of the standout features of the Q1604 is its exceptional image quality, which is powered by advanced image sensor technology. It boasts an impressive resolution of 1920 x 1080 pixels, capturing Full HD video at 30 frames per second. This ensures that users receive sharp and clear images, even in challenging lighting conditions. The camera is equipped with Axis’ Lightfinder technology, allowing it to perform exceptionally well in low-light environments. This feature makes it suitable for 24/7 surveillance, delivering color images in near darkness.

The Q1604 also incorporates Wide Dynamic Range (WDR) technology, which enhances its ability to handle scenes with varying light levels. This is particularly useful in situations where bright sunlight and shadows coexist, allowing the camera to produce a balanced and detailed image. This ensures that critical details are not lost, enhancing overall situational awareness.

Another important aspect of the Q1604 is its flexible installation options. The camera supports Power over Ethernet (PoE), allowing it to receive power and network connectivity through a single cable. This reduces installation complexity and costs. Additionally, the camera features adjustable lenses, which provide the ability to customize the field of view according to specific surveillance needs.

Security is paramount in surveillance technology, and the Q1604 is designed with multiple security features to protect data integrity. It offers encrypted video transmission and password protection, ensuring that unauthorized users cannot access the system. Furthermore, the camera is compatible with a range of video management software (VMS) for integration into existing security ecosystems.

In conclusion, the Axis Communications Q1604 is a feature-rich network camera offering robust performance, high-resolution imaging, and advanced technologies. Its adaptability to varying lighting conditions, ease of installation, and strong security features make it one of the leading choices for professional surveillance solutions, catering to the demands of various industries while ensuring reliable monitoring and protection.