Axis Communications Q1604 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS Q1604 Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 44.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 52.

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Contents Axis Q1604 Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1604 Network CameraConnectors Performance Considerations Hardware Overview Hardware OverviewConnector Connectors and ButtonsNetwork Connector For technical specifications, seeAudio Connector LED IndicatorsPower Connector SD Card SlotColor Hardware Overview Status LED Behavior for Focus AssistantReplacing the lens Green Amber RedAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordClick Use Https Controls on the Live View Configure Capture ModeLive View Manual TriggerTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar AMC Audio ControlsMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting Up the ProductSetting Up the Product Adjust FocusSetting Up the Product Focus Assistant Video Stream Video and AudioVideo and Audio Pixel CounterImage Pixel counter can be accessed fromClick Save to apply the new settings 264Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Stream ProfilesWhite Balance Exposure SettingsImage Appearance Wide Dynamic RangeSet Shutter to OverlayShutter & Gain IR cut filterPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Video and Audio Audio Settings Audio ModesAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsFor more information about I/O ports, see I/O Ports, on Camera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesAudio Detection Recommended valuesApplications Install ApplicationApplications Application LicensesAxis Q1604 Network Camera Events EventsSetting Up an Action Rule Go to Events Action Rules and click AddRecipient Use with action Setting Up an Email RecipientEvents Recipients Go to Events Recipients and click AddTo create a new schedule SchedulesRecurrences Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersIeee CertificatesGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings System Options NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share System Options StorageSD Card Go to System Options Storage and click SD CardPorts MaintenancePorts & Devices Port StatusSystem Options Support AdvancedReset to Factory Default Settings Plain ConfigFile Upload Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Technical SpecificationsInput/output Audio input Function/group Specifications Audio Audio streamingMicrophone Specification Network Security Audio outputConnectors To max 40 V DC Pin terminal block for power inputMm audio connectors stereo To deactivate Digital OutputPerformance Considerations Audio Input Audio OutputTip Microphone/Line Line out mono Ring Sleeve Ground M3.4

Q1604 specifications

The Axis Communications Q1604 is a powerful and versatile network camera designed for professional surveillance applications in various environments. Renowned for its high-quality imaging and robust performance, the Q1604 is engineered to deliver clear and detailed visuals, making it an ideal choice for security professionals.

One of the standout features of the Q1604 is its exceptional image quality, which is powered by advanced image sensor technology. It boasts an impressive resolution of 1920 x 1080 pixels, capturing Full HD video at 30 frames per second. This ensures that users receive sharp and clear images, even in challenging lighting conditions. The camera is equipped with Axis’ Lightfinder technology, allowing it to perform exceptionally well in low-light environments. This feature makes it suitable for 24/7 surveillance, delivering color images in near darkness.

The Q1604 also incorporates Wide Dynamic Range (WDR) technology, which enhances its ability to handle scenes with varying light levels. This is particularly useful in situations where bright sunlight and shadows coexist, allowing the camera to produce a balanced and detailed image. This ensures that critical details are not lost, enhancing overall situational awareness.

Another important aspect of the Q1604 is its flexible installation options. The camera supports Power over Ethernet (PoE), allowing it to receive power and network connectivity through a single cable. This reduces installation complexity and costs. Additionally, the camera features adjustable lenses, which provide the ability to customize the field of view according to specific surveillance needs.

Security is paramount in surveillance technology, and the Q1604 is designed with multiple security features to protect data integrity. It offers encrypted video transmission and password protection, ensuring that unauthorized users cannot access the system. Furthermore, the camera is compatible with a range of video management software (VMS) for integration into existing security ecosystems.

In conclusion, the Axis Communications Q1604 is a feature-rich network camera offering robust performance, high-resolution imaging, and advanced technologies. Its adaptability to varying lighting conditions, ease of installation, and strong security features make it one of the leading choices for professional surveillance solutions, catering to the demands of various industries while ensuring reliable monitoring and protection.