Axis Communications Q1604 user manual Product is accessible locally but not externally, Basic

Page 55

AXIS Q1604 Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 43.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 46. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis Q1604 Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q1604 Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Hardware OverviewFor technical specifications, see Connectors and ButtonsNetwork Connector ConnectorSD Card Slot LED IndicatorsPower Connector Audio ConnectorGreen Amber Red Hardware Overview Status LED Behavior for Focus AssistantReplacing the lens ColorStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserSet the Root Password Accessing the Product Access from the InternetClick Use Https Manual Trigger Configure Capture ModeLive View Controls on the Live ViewAMC Audio Controls Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewAxis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsAdjust Focus Setting Up the ProductSetting Up the Product Basic SetupSetting Up the Product Focus Assistant Pixel Counter Video and AudioVideo and Audio Video Stream264 Pixel counter can be accessed fromClick Save to apply the new settings ImageStream Profiles Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWide Dynamic Range Exposure SettingsImage Appearance White BalanceIR cut filter OverlayShutter & Gain Set Shutter toOverlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Modes Video and Audio Audio SettingsAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksFor more information about I/O ports, see I/O Ports, on Motion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsRecommended values Default valuesAudio Detection Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis Q1604 Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleGo to Events Recipients and click Add Setting Up an Email RecipientEvents Recipients Recipient Use with actionGo to Events Schedules and click Add SchedulesRecurrences To create a new scheduleContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityCertificates IeeeGo to System Options Security Ieee Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeSystem Options Network Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Go to System Options Storage and click SD Card System Options StorageSD Card Network SharePort Status MaintenancePorts & Devices PortsAdvanced System Options SupportPlain Config Reset to Factory Default SettingsFile Upload Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Technical SpecificationsAudio output Function/group Specifications Audio Audio streamingMicrophone Specification Network Security Input/output Audio inputConnectors To deactivate Digital Output Pin terminal block for power inputMm audio connectors stereo To max 40 V DCAudio Input Audio Output Performance ConsiderationsTip Microphone/Line Line out mono Ring Sleeve Ground M3.4

Q1604 specifications

The Axis Communications Q1604 is a powerful and versatile network camera designed for professional surveillance applications in various environments. Renowned for its high-quality imaging and robust performance, the Q1604 is engineered to deliver clear and detailed visuals, making it an ideal choice for security professionals.

One of the standout features of the Q1604 is its exceptional image quality, which is powered by advanced image sensor technology. It boasts an impressive resolution of 1920 x 1080 pixels, capturing Full HD video at 30 frames per second. This ensures that users receive sharp and clear images, even in challenging lighting conditions. The camera is equipped with Axis’ Lightfinder technology, allowing it to perform exceptionally well in low-light environments. This feature makes it suitable for 24/7 surveillance, delivering color images in near darkness.

The Q1604 also incorporates Wide Dynamic Range (WDR) technology, which enhances its ability to handle scenes with varying light levels. This is particularly useful in situations where bright sunlight and shadows coexist, allowing the camera to produce a balanced and detailed image. This ensures that critical details are not lost, enhancing overall situational awareness.

Another important aspect of the Q1604 is its flexible installation options. The camera supports Power over Ethernet (PoE), allowing it to receive power and network connectivity through a single cable. This reduces installation complexity and costs. Additionally, the camera features adjustable lenses, which provide the ability to customize the field of view according to specific surveillance needs.

Security is paramount in surveillance technology, and the Q1604 is designed with multiple security features to protect data integrity. It offers encrypted video transmission and password protection, ensuring that unauthorized users cannot access the system. Furthermore, the camera is compatible with a range of video management software (VMS) for integration into existing security ecosystems.

In conclusion, the Axis Communications Q1604 is a feature-rich network camera offering robust performance, high-resolution imaging, and advanced technologies. Its adaptability to varying lighting conditions, ease of installation, and strong security features make it one of the leading choices for professional surveillance solutions, catering to the demands of various industries while ensuring reliable monitoring and protection.
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