Axis Communications P5512 PTZ Maintenance, Support Overview, System Overview, Logs & Reports

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AXIS P5512 PTZ Dome Network Camera

System Options

Note

A multi-connector cable (available from Axis) is required when connecting I/O devices to the Axis product. See Multi-Connector Cable (sold separately), on page 53.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

the boot protocol (DHCP or static)

the static IP address

the default router

the subnet mask

the system time

the IEEE 802.1X settings

uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 51.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrading the Firmware, on page 55.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 55.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

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Contents Axis P5512 PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5512 PTZ Dome Network CameraConnectors Performance Considerations Hardware Overview Hardware OverviewHardware Overview Connectors and Buttons Hardware Overview LED Indicators Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariLive View Accessing the Product Access from the InternetSet the Root Password Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P5512 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting Up the ProductSetting Up the Product Video Stream Video and AudioVideo and Audio Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Audio Modes Audio SettingsUsing Overlay Text in an Action Rule Go to Events Action RulesAudio Input Audio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P5512 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomOsdi Zones PTZ Pan Tilt Zoom GatekeeperGuard Tour Go to PTZ Guard Tour and click AddControl Queue Operator Same as administrator but with lower priorityPTZ Pan Tilt Zoom Advanced LimitsDetectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications Install ApplicationApplications Application LicensesAxis P5512 PTZ Dome Network Camera Events EventsPTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddGo to Events Recipients and click Add RecipientsRecipient Use with action Recurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings System Options NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourSystem Options Storage Ports & DevicesSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis P5512 PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately Connector To upgrade, follow these instructions TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Settings Video and image problems, generalSetup Video & Audio Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications Network SecurityInstallation Memory PowerConnectors Performance ConsiderationsM4.4