Axis Communications P5512 PTZ user manual Troubleshooting Emergency Recovery Procedure

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AXIS P5512 PTZ Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 44.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 51.

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Contents Axis P5512 PTZ Dome Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5512 PTZ Dome Network CameraConnectors Performance Considerations Hardware Overview Hardware OverviewHardware Overview Connectors and Buttons Hardware Overview LED Indicators Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordLive View Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P5512 PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Stream ProfilesImage 264Camera Settings Exposure SettingsImage Appearance White BalanceOverlay Image Image SettingsOverlay Audio Settings Using Overlay Text in an Action RuleAudio Modes Go to Events Action RulesAudio Input Audio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis P5512 PTZ Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Gatekeeper Guard TourOsdi Zones Go to PTZ Guard Tour and click AddOperator Same as administrator but with lower priority PTZ Pan Tilt Zoom AdvancedControl Queue LimitsSet Up Motion Detection Windows DetectorsDetectors Motion DetectionAudio Detection Motion Detection ParametersInstall Application ApplicationsApplications Application LicensesAxis P5512 PTZ Dome Network Camera Events EventsSetting Up an Action Rule TimePTZ Control Go to Events Action Rules and click AddGo to Events Recipients and click Add RecipientsRecipient Use with action Setting Up an Email Recipient SchedulesRecurrences Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings System Options NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourSystem Options Storage Ports & DevicesMaintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadAxis P5512 PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately Connector Troubleshooting TroubleshootingTo upgrade, follow these instructions Checking the FirmwareTroubleshooting Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsFunction/group Specifications Network Security InstallationMaintenance General Casing Memory PowerConnectors Performance ConsiderationsM4.4
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