Axis Communications P5512 PTZ Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P5512 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the > with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

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Contents Axis P5512 PTZ Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis P5512 PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Hardware OverviewHardware Overview Connectors and Buttons Color Indication Hardware Overview LED IndicatorsStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserControls on the Live View Accessing the Product Access from the InternetSet the Root Password Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis P5512 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream264 Click Save to apply the new settingsStream Profiles ImageWhite Balance Camera SettingsExposure Settings Image AppearanceOverlay Image SettingsOverlay Image Go to Events Action Rules Audio SettingsUsing Overlay Text in an Action Rule Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P5512 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomGo to PTZ Guard Tour and click Add PTZ Pan Tilt Zoom GatekeeperGuard Tour Osdi ZonesLimits Operator Same as administrator but with lower priorityPTZ Pan Tilt Zoom Advanced Control QueueMotion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Audio DetectionApplication Licenses Install ApplicationApplications ApplicationsAxis P5512 PTZ Dome Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlRecipient Use with action RecipientsGo to Events Recipients and click Add Go to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityCertificates IeeeGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateSystem Options Network Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Ports & Devices System Options StorageSystem Overview MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P5512 PTZ Dome Network Camera Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Checking the Firmware TroubleshootingTroubleshooting To upgrade, follow these instructionsProduct cannot be accessed from a browser Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProblems with streaming H.264 Product is accessible locally but not externallyBasic Storage and disk management problems Video and image problems, generalSetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsMemory Power Function/group Specifications Network SecurityInstallation Maintenance General CasingPerformance Considerations ConnectorsM4.4