Axis Communications P5512 PTZ user manual Product is accessible locally but not externally, Basic

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AXIS P5512 PTZ Dome Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 43.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 46. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis P5512 PTZ Dome Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P5512 PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Hardware OverviewHardware Overview Connectors and Buttons Color Indication Hardware Overview LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls PTZ ControlsAxis P5512 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Click Save to apply the new settingsImage 264Exposure Settings Camera SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Using Overlay Text in an Action Rule Audio SettingsAudio Modes Go to Events Action RulesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P5512 PTZ Dome Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomGuard Tour PTZ Pan Tilt Zoom GatekeeperOsdi Zones Go to PTZ Guard Tour and click AddPTZ Pan Tilt Zoom Advanced Operator Same as administrator but with lower priorityControl Queue LimitsDetectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications Install ApplicationApplications Application LicensesAxis P5512 PTZ Dome Network Camera Events EventsTime Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddRecipients Recipient Use with actionGo to Events Recipients and click Add Schedules Setting Up an Email RecipientRecurrences Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeSystem Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourPorts & Devices System Options StorageSupport MaintenanceSupport Overview System OverviewPlain Config Reset to Factory Default SettingsScripting File UploadAxis P5512 PTZ Dome Network Camera Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Troubleshooting TroubleshootingTo upgrade, follow these instructions Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Troubleshooting Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsInstallation Function/group Specifications Network SecurityMaintenance General Casing Memory PowerPerformance Considerations ConnectorsM4.4