Axis Communications P5512 PTZ Key frames, Video and image problems, general, No audio, Settings

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AXIS P5512 PTZ Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 61.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 59.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events, on page 35.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P5512 PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5512 PTZ Dome Network CameraConnectors Performance Considerations Hardware Overview Hardware OverviewHardware Overview Connectors and Buttons Hardware Overview LED Indicators Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariLive View Accessing the Product Access from the InternetSet the Root Password Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P5512 PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image SettingsOverlay Image Audio Modes Audio SettingsUsing Overlay Text in an Action Rule Go to Events Action RulesAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P5512 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomOsdi Zones PTZ Pan Tilt Zoom GatekeeperGuard Tour Go to PTZ Guard Tour and click AddControl Queue Operator Same as administrator but with lower priorityPTZ Pan Tilt Zoom Advanced LimitsDetectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications Install ApplicationApplications Application LicensesAxis P5512 PTZ Dome Network Camera Events EventsPTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddRecipient Use with action RecipientsGo to Events Recipients and click Add Recurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates IeeeGo to System Options Security Ieee Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings System Options NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourSystem Options Storage Ports & DevicesSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis P5512 PTZ Dome Network Camera Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector To upgrade, follow these instructions TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Settings Video and image problems, generalSetup Video & Audio Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications Network SecurityInstallation Memory PowerConnectors Performance ConsiderationsM4.4