Axis Communications P5414-E Support Overview, System Overview, Logs & Reports, Scripting

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AXIS P5414–E PTZ Dome Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 58.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 56.

For more information, see www.axis.com/developer

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Contents Axis P5414-E PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P5414-E PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations RJ45 Ethernet connector with Power over Ethernet Plus PoE+ Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot ConnectorPower Connector Audio ConnectorColor Indication LED IndicatorsCompleted Access from a Browser Access the ProductStart a browser Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Manual Trigger Go to Setup EventsLive View Controls on the Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls To show the manual trigger buttons in the Live ViewAxis P5414-E PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and AudioImage 264 Click Save to apply the new settingsStream Profiles Camera SettingsDay/Night OverlayShutter & Gain Set Shutter toGo to Video & Audio Video Stream and select the Image tab Overlay ImageGo to Video & Audio Overlay Image Use Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Audio Modes Audio SettingsAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewOutput Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P5414-E PTZ Dome Network Camera Guard Tour Preset PositionsPTZ Pan Tilt Zoom GatekeeperFormats in the online help Osdi ZonesAdvanced LimitsControls Control QueueOperator Same as administrator but with lower priority Go to Detectors Motion Detection Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P5414-E PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Actions Add RecipientsRecipient Types Recipient Use with action Set Up Email RecipientsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMNetwork Share StorageBonjour SD CardPort Status MaintenancePorts & Devices PortsLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to Factory Default SettingsFile Upload Repainting the Camera Check the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Problems setting the IP addressProblems with streaming H.264 Product is accessible locally but not externallyBasic Storage and disk management problems Video and image problems, generalSetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Power Function/group Specifications Network SecurityInstallation Maintenance General CasingTerminal Connector ConnectorsFunction Pin Microphone/Line Performance ConsiderationsTip Audio InputM3.2
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