Axis Communications P5414-E user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

Page 58

AXIS P5414–E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

58

Image 58

Contents Axis P5414-E PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5414-E PTZ Dome Network CameraConnectors Performance Considerations For technical specifications, see Connectors and ButtonsNetwork Connector RJ45 Ethernet connector with Power over Ethernet Plus PoE+Audio Connector ConnectorPower Connector SD Card SlotColor Indication LED IndicatorsCompleted Access from a Browser Access the ProductStart a browser Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Controls on the Live View Go to Setup EventsLive View Manual TriggerTo show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio ControlsAxis P5414-E PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo Stream Video and AudioImage Click Save to apply the new settings 264Camera Settings Stream ProfilesSet Shutter to OverlayShutter & Gain Day/NightGo to Video & Audio Video Stream and select the Image tab Overlay ImageGo to Video & Audio Overlay Image Use Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Audio Modes Audio SettingsAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P5414-E PTZ Dome Network Camera Gatekeeper Preset PositionsPTZ Pan Tilt Zoom Guard TourLimits Osdi ZonesAdvanced Formats in the online helpControl Queue ControlsOperator Same as administrator but with lower priority Motion Detection Set Up Motion Detection WindowsDetectors Go to Detectors Motion DetectionAudio Detection Motion Detection ParametersApplications Install ApplicationGo to Setup Applications Application LicensesAxis P5414-E PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers Actions Add RecipientsRecipient Types Set Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMSmtp email RTP/H.264SD Card StorageBonjour Network SharePorts MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Repainting the Camera Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Settings Video and image problems, generalSetup Video & Audio Camera Settings Storage and disk management problemsVideo cannot be recorded Technical Specifications Maintenance General Casing Function/group Specifications Network SecurityInstallation PowerConnectors Terminal ConnectorFunction Pin Audio Input Performance ConsiderationsTip Microphone/LineM3.2