Axis Communications P5414-E Key frames, Video and image problems, general, No audio, Settings

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AXIS P5414–E PTZ Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations on page 67.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 63.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 37.

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Contents Axis P5414-E PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P5414-E PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Network Connector Connectors and ButtonsFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet Plus PoE+Power Connector ConnectorAudio Connector SD Card SlotColor Indication LED IndicatorsCompleted Access from a Browser Access the ProductStart a browser Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Live View Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View AMC Audio ControlsAxis P5414-E PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and AudioImage 264 Click Save to apply the new settingsStream Profiles Camera SettingsShutter & Gain OverlaySet Shutter to Day/NightGo to Video & Audio Video Stream and select the Image tab Overlay ImageGo to Video & Audio Overlay Image Use Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Audio Modes Audio SettingsAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewGo to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P5414-E PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGatekeeper Guard TourAdvanced Osdi ZonesLimits Formats in the online helpControls Control QueueOperator Same as administrator but with lower priority Detectors Set Up Motion Detection WindowsMotion Detection Go to Detectors Motion DetectionMotion Detection Parameters Audio DetectionGo to Setup Applications Install ApplicationApplications Application LicensesAxis P5414-E PTZ Dome Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Actions Add RecipientsRecipient Types Recipient Use with action Set Up Email RecipientsCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceSmtp email UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Bonjour StorageSD Card Network SharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Repainting the Camera Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problemsVideo cannot be recorded Technical Specifications Installation Function/group Specifications Network SecurityMaintenance General Casing PowerTerminal Connector ConnectorsFunction Pin Tip Performance ConsiderationsAudio Input Microphone/LineM3.2