Axis Communications P3363-VE user manual Product is accessible locally but not externally, Basic

Page 56

AXIS P3363–VE Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 44.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 47. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis P3363-VE Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3363-VE Network CameraTechnical Specifications Hardware Overview ConnectorsHardware Overview LED Indicators Color IndicationAxis P3363-VE Network Camera Access from a Browser Accessing the ProductAccessing the Product Accessing the Product Access from the Internet Set the Root PasswordSet Power Line Frequency Network TCP/IP AdvancedAxis Media Control viewer toolbar Live ViewControls on the Live View PTZ Controls AMC Audio ControlsAxis P3363-VE Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Basic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream ImageStream Profiles 264Video and Audio Camera Settings Exposure SettingsImage Appearance White BalanceIris adjustment View AreaSet Shutter to Day/NightOverlay Overlay ImageGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageGo to Video & Audio Focus & Zoom Privacy MaskFocus & Zoom Audio Input Audio SettingsAudio Modes Audio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis P3363-VE Network Camera Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourControls AdvancedLimits Detectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionLow level 0% Recommended valuesInstall Application ApplicationsApplications Application LicensesAxis P3363-VE Network Camera Events EventsSetting Up an Action Rule SystemTime PTZ ControlRecipients SchedulesRecipient Use with action Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee Go to System Options Security HttpsGo to System Options Security Ieee CertificatesCertificates Go to System Options Security Certificates Date & TimeAudio Support Basic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourPorts & Devices Network SharePorts Go to System Options Storage Click Network ShareMaintenance SupportReset to Factory Default Settings Plain ConfigScripting File UploadAxis P3363-VE Network Camera Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsFocus, zoom, and fan Remote focus and zoom doTechnical Specifications Technical SpecificationsFunction/group Specifications Network Security Alarm actionsPower ConnectorsPerformance Considerations M3.2
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Manual 64 pages 7.22 Kb

P3363-VE specifications

Axis Communications P3363-VE is an advanced network camera specifically designed for outdoor surveillance applications. Renowned for its superior imaging capabilities and robust construction, the P3363-VE is a popular choice among professionals in security and surveillance sectors. This camera is engineered to perform reliably in challenging environments, making it suitable for a wide range of applications, including city surveillance, transportation hubs, and critical infrastructure protection.

One of the key features of the P3363-VE is its 3-megapixel resolution, which provides high-definition video quality with exceptional clarity. This enables the camera to capture detailed images even in low-light conditions, ensuring that critical incidents can be monitored without compromise. The camera is equipped with Automatic Day/Night functionality, allowing it to adapt seamlessly to varying light conditions, ensuring optimal performance around the clock.

The P3363-VE incorporates Axis' innovative Artpec-4 chip, which enhances image processing capabilities. This technology not only improves the camera’s ability to capture clear and sharp images in real-time but also facilitates advanced analytics. With features such as motion detection and video tampering alarms, the camera can intelligently monitor for unusual activity and send timely alerts.

Another significant feature of the P3363-VE is its weatherproof design, certified to IP66 and NEMA 4X standards. This robust construction allows the camera to operate effectively in harsh weather conditions, protecting it against rain, dust, and extreme temperatures. Additionally, the camera’s rugged housing is resistant to vandalism, ensuring that it retains its functionality in high-risk environments.

For versatility in installation, the P3363-VE supports Power over Ethernet (PoE), which simplifies the setup process by requiring only a single cable for both power and data transmission. This not only reduces installation costs but also enhances the flexibility of camera placement.

The P3363-VE is compatible with a range of video management software, making it easy to integrate into existing systems. Moreover, its support for H.264 and Motion JPEG ensures efficient video compression without compromising quality, allowing for reduced bandwidth and storage requirements.

In summary, the Axis Communications P3363-VE stands out due to its combination of high-resolution imaging, advanced processing capabilities, and rugged, weather-resistant design. These features make it an excellent choice for organizations seeking reliable outdoor surveillance solutions. Whether for protecting property or enhancing public safety, the P3363-VE camera provides the performance needed in today’s demanding security landscape.
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