Axis Communications p3344 user manual Symptoms, possible causes and remedial actions

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AXIS P3344 Fixed Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 38.

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Contents Axis P3344 Fixed Dome Network Camera Liability About this documentIntellectual Property Rights Equipment ModificationsAxis P3344 Fixed Dome Network Camera Table of ContentsPerformance considerations Hardware overview ConnectorsHardware overview GND Function Pin SpecificationsMaintenance LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Set the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certificateControls on the Live View Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio controls Axis P3344 Fixed Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream ImageStream Profiles Camera Settings264 Image AppearanceIris adjustment Exposure SettingsWhite balance Wide Dynamic RangeOverlay View AreaPrivacy Mask Overlay imageFocus & Zoom Audio SettingsAudio Channels Go to Video & Audio Focus & ZoomAudio Output Audio InputG711 G726 Audio Clips Live View Config Default viewer for browsersLive View Config User Defined Links Viewer SettingsOutput Buttons Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedDetectors DetectorsCamera Tampering Motion DetectionMotion detection parameters Set up motion detectionAudio detection Default valuesRecommended values Go to Detectors Audio DetectionApplications ApplicationsEvents Setting Up an Action RuleEvents Convert Event Types to Action RulesSchedules RecipientsRecurrences Axis P3344 Fixed Dome Network Camera Recordings RecordingsRecording List Continuous recordingAxis P3344 Fixed Dome Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Network Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsFile Upload ScriptingPlain Config Reset to factory default settings Troubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Setup Video & Audio Camera Settings Video and image problems, generalProblems uploading files No images displayed on webStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Technical SpecificationsFunction/group Specifications Audio Audio streaming Installation aidsInput/output Network Security SupportedPerformance considerations Axis P3344 Fixed Dome Network Camera M1.9

p3344 specifications

Axis Communications, a leading manufacturer of IP surveillance solutions, has developed the P3344 series of network cameras, designed to meet the growing demand for advanced security applications across various environments. The P3344 series is known for its high-performance capabilities, exceptional video quality, and a range of features that cater to both indoor and outdoor surveillance needs.

One of the standout features of the Axis P3344 cameras is their impressive video resolution capabilities, offering high-definition image quality that ensures clear and detailed footage. With resolutions reaching up to 1.3 megapixels, these cameras provide crystal-clear images even in challenging lighting conditions, thanks to the incorporation of advanced day/night functionality. The automatic switching between color mode during the day and monochrome mode at night enhances visibility, making them ideal for 24/7 monitoring in various settings.

The P3344 series utilizes progressive scan technology, which is essential for capturing fast-moving subjects without motion blur, ensuring smooth and clear video playback. This feature is particularly crucial in environments like retail spaces or public areas where swift actions need to be accurately recorded. Furthermore, Axis's proprietary Lightfinder technology allows these cameras to deliver color images in low-light situations, further expanding their range of operational capabilities.

Another key characteristic of the P3344 series is its flexibility in installation. The cameras come with a user-friendly design, allowing for easy mounting and integration into existing security systems. They support Power over Ethernet (PoE), which simplifies installation by requiring only one cable for power and data transmission, reducing the complexity of cabling during setup.

Moreover, Axis Communications emphasizes advanced security features in the P3344 series, including Motion Detection, Audio Detection, and built-in tampering alarms. These features not only enhance the camera's effectiveness in monitoring suspicious activities but also provide operational alerts to security personnel. The cameras are equipped with Axis's Zipstream technology, a smart compression technology that optimizes bandwidth and storage usage, allowing for high-quality video streaming while minimizing data consumption.

In summary, the Axis P3344 series exemplifies the perfect blend of quality, performance, and versatility in surveillance technology. With outstanding video quality, intelligent features, and ease of installation, it stands as an excellent choice for businesses and institutions seeking reliable security solutions. The P3344 series showcases Axis Communications' commitment to delivering innovative products that adapt to the evolving needs of the security landscape.
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