Axis Communications Q6045-C PTZ user manual Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS Q6045-C PTZ Dome Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 47.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 55.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 46.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 49. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis Q6045-C PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6045-C PTZ Dome Network Camera Table of ContentsMulti-Connector Cable Troubleshooting Camera Connectors and ButtonsFor technical specifications, see Hardware OverviewSD Card Slot LED IndicatorsMulti-connector Power ButtonMedia Converter Switch Connectors Media Converter SwitchConnector internal 2-pin I/O terminal block Network Connector Dip SwitchesDip switch position Description Media Converter Switch LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewTo show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls Axis Q6045-C PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6045-C PTZ Dome Network Camera Basic Setup Set Up the ProductPixel Counter Click Save to apply the new settingsVideo Video Stream264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Events Action Rules Use Overlay Text in an Action RulePrivacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGatekeeper Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomMax Limits ConfigurationAutotracking Exclude AreasTo add a recorded tour Guard TourTour Recording To add a guard tourControls Osdi ZonesAdvanced LimitsControl Queue Operator Same as administrator but with lower priorityMotion Detection Set Up Motion Detection WindowsDetectors Shock DetectionEnter/Exit Detector Object RemovedObject Counter Fence DetectorApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q6045-C PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Recipient Types Add RecipientsActions Recipient Use with action Set Up Email RecipientsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardPorts MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis Q6045-C PTZ Dome Network Camera Green/white Ethernet receiving Multi-Connector CableFunction Pin wire Specifications Activated, floating unconnected when Drain, 100 mACheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsRe-mount the storage device Storage and disk management problemsMedia converter switch Storage disruptionTechnical Specifications Power Function/group Specifications System ApplicationInstallation aid MaintenanceIncluded Function/group SpecificationsWeight AccessoriesExternal Connectors ConnectorsCamera Connectors Separately DC, min 75 W DC output Power out DC, 50 mADC input Max load = 7 aM4.2

Q6045-C PTZ specifications

The Axis Communications Q6045-C PTZ camera is a state-of-the-art surveillance solution designed for demanding environments. Known for its exceptional performance, this camera combines advanced technology with robust features, making it an ideal choice for various applications, including city surveillance, traffic monitoring, and large infrastructure protection.

One of the key features of the Q6045-C is its high-quality imaging capabilities. Equipped with a 2 MP sensor, it offers stunning video resolution at 1080p, delivering sharp and clear images even in challenging lighting conditions. This camera has a wide dynamic range (WDR) technology, ensuring that both bright and dark areas are captured with precision, making it highly effective in situations with varying light conditions.

The Q6045-C also boasts advanced pan-tilt-zoom (PTZ) functionality, allowing operators to cover large areas with great detail. It offers a 360-degree continuous pan and a tilt range of up to 20 degrees, coupled with a powerful 30x optical zoom. This flexibility enables security personnel to monitor specific areas and zoom in on points of interest without losing image quality, ensuring that no detail goes unnoticed.

Another notable technological advancement of this camera is its built-in Axis Zipstream technology. This feature optimizes bandwidth and storage efficiency by dynamically adjusting the compression of video streams while maintaining essential details. This allows users to save on storage costs and simplifies bandwidth management, making the Q6045-C an economical choice for long-term surveillance.

The Q6045-C is built to withstand harsh environments, featuring an IP66 rating for weather resistance and a robust design that protects against dust and water ingress. This durability makes it suitable for outdoor use in various climates.

Additionally, the camera is equipped with advanced cybersecurity features to safeguard against unauthorized access and tampering. With Axis Communications’ commitment to security, users can rest assured that their surveillance data remains protected.

In summary, the Axis Communications Q6045-C PTZ camera is a versatile and robust surveillance solution featuring high-resolution imaging, advanced PTZ capabilities, and enhanced durability. Its smart technologies, including Zipstream and cybersecurity measures, make it a reliable choice for ensuring safety and security in a wide range of applications.
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