Axis Communications Q6045-C PTZ Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS Q6045-C PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 15.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 64.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 62.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video > Video Stream and Setup >

 

Video > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

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Contents Axis Q6045-C PTZ Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6045-C PTZ Dome Network CameraMulti-Connector Cable Troubleshooting Connectors and Buttons For technical specifications, seeHardware Overview CameraLED Indicators Multi-connectorPower Button SD Card SlotMedia Converter Switch Media Converter Switch ConnectorsNetwork Connector Dip Switches Dip switch positionConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordGo to Setup Events Live ViewControls on the Live View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View Axis Q6045-C PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6045-C PTZ Dome Network Camera Set Up the Product Basic SetupClick Save to apply the new settings VideoVideo Stream Pixel CounterStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video Video Stream and select the Image tabUse Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom GatekeeperConfiguration AutotrackingExclude Areas Max LimitsGuard Tour Tour RecordingTo add a guard tour To add a recorded tourOsdi Zones AdvancedLimits ControlsOperator Same as administrator but with lower priority Control QueueSet Up Motion Detection Windows DetectorsShock Detection Motion DetectionObject Removed Enter/Exit DetectorFence Detector Object CounterInstall Application Go to Setup ApplicationsApplications Application LicensesAxis Q6045-C PTZ Dome Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Recipient Use with actionSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardMount and Unmount SD Card Format SD CardMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis Q6045-C PTZ Dome Network Camera Multi-Connector Cable Function Pin wire SpecificationsActivated, floating unconnected when Drain, 100 mA Green/white Ethernet receivingTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Media converter switchStorage disruption Re-mount the storage deviceTechnical Specifications Function/group Specifications System Application Installation aidMaintenance PowerFunction/group Specifications WeightAccessories IncludedConnectors Camera ConnectorsExternal Connectors DC output Power out DC, 50 mA DC inputMax load = 7 a Separately DC, min 75 WM4.2

Q6045-C PTZ specifications

The Axis Communications Q6045-C PTZ camera is a state-of-the-art surveillance solution designed for demanding environments. Known for its exceptional performance, this camera combines advanced technology with robust features, making it an ideal choice for various applications, including city surveillance, traffic monitoring, and large infrastructure protection.

One of the key features of the Q6045-C is its high-quality imaging capabilities. Equipped with a 2 MP sensor, it offers stunning video resolution at 1080p, delivering sharp and clear images even in challenging lighting conditions. This camera has a wide dynamic range (WDR) technology, ensuring that both bright and dark areas are captured with precision, making it highly effective in situations with varying light conditions.

The Q6045-C also boasts advanced pan-tilt-zoom (PTZ) functionality, allowing operators to cover large areas with great detail. It offers a 360-degree continuous pan and a tilt range of up to 20 degrees, coupled with a powerful 30x optical zoom. This flexibility enables security personnel to monitor specific areas and zoom in on points of interest without losing image quality, ensuring that no detail goes unnoticed.

Another notable technological advancement of this camera is its built-in Axis Zipstream technology. This feature optimizes bandwidth and storage efficiency by dynamically adjusting the compression of video streams while maintaining essential details. This allows users to save on storage costs and simplifies bandwidth management, making the Q6045-C an economical choice for long-term surveillance.

The Q6045-C is built to withstand harsh environments, featuring an IP66 rating for weather resistance and a robust design that protects against dust and water ingress. This durability makes it suitable for outdoor use in various climates.

Additionally, the camera is equipped with advanced cybersecurity features to safeguard against unauthorized access and tampering. With Axis Communications’ commitment to security, users can rest assured that their surveillance data remains protected.

In summary, the Axis Communications Q6045-C PTZ camera is a versatile and robust surveillance solution featuring high-resolution imaging, advanced PTZ capabilities, and enhanced durability. Its smart technologies, including Zipstream and cybersecurity measures, make it a reliable choice for ensuring safety and security in a wide range of applications.
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