Axis Communications P3365-V user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P3365-V Fixed Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis P3365-V Fixed Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3365-V Fixed Dome Network Camera Table of ContentsConnectors Technical SpecificationsWeight Connectors and ButtonsNetwork Connector DimensionControl Button ConnectorAudio Connector SD Card SlotNetwork LED Indication LED IndicatorsPower LED Indication Status LED IndicationAccess from a Browser Access the ProductStart a browser Chrome, Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Live View Set Power Line FrequencyControls on the Live View To show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerPTZ Controls Half-duplex modeMedia Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductImage Set Up Video StreamsVideo and Audio Pixel Counter264 Click Save to apply the new settingsStream Profiles Camera SettingsDay/Night Iris adjustmentShutter & Gain Set Shutter toGo to Video & Audio View Area Select an Aspect ratio and a Video stream resolutionView Area OverlayGo to Video & Audio Overlay Image Overlay ImageGo to Events Action Rules Privacy MaskFocus & Zoom Use Overlay Text in an Action RuleGo to Video & Audio Focus & Zoom Set Up AudioWhen satisfied, click Enable iris to enable the iris Audio ModesAudio Input Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsAdvanced Preset PositionsPTZ Pan Tilt Zoom Guard TourControl Queue Operator Same as administrator but with lower priorityGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3365-V Fixed Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Add RecipientsGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis P3365-V Fixed Dome Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Network Share StorageBonjour SD CardPort Status MaintenancePorts & Devices PortsLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to Factory Default SettingsFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Problems setting the IP addressProblems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Power Function/group Specifications Network SecurityInstallation aids Maintenance General CasingConnectors Audio Input Performance ConsiderationsAudio Output Axis P3365-V Fixed Dome Network Camera M3.2

P3365-V specifications

Axis Communications has established itself as a leader in the field of network video surveillance, and among its standout models is the Axis P3365-V network camera. This camera is designed for indoor use, specifically targeting professional video surveillance applications that demand high-quality imaging and advanced features.

The P3365-V offers a 1080p HDTV resolution, providing stunning image clarity that is crucial for identifying individuals and objects in various environments. With a frame rate of up to 30 frames per second, it ensures smooth video playback, making it suitable for scenarios where detail matters, such as retail spaces and transportation hubs.

One of the standout features of the P3365-V is its wide dynamic range (WDR) technology, which allows the camera to capture scenes with challenging lighting conditions. This is particularly beneficial in environments where both dark and bright areas exist, enabling the camera to produce well-balanced images that maintain clarity in highlights and shadows.

Moreover, the Axis P3365-V is equipped with Axis' Zipstream technology, which optimizes bandwidth and storage use without compromising video quality. This intelligent compression method significantly reduces data rates, making it an ideal choice for organizations concerned about storage expenses while still requiring high-resolution video.

The camera also boasts a robust design, featuring a vandal-resistant casing that ensures durability and reliability in various settings. With its IP66 rating, the P3365-V is protected against dust and rain, making it suitable for installation in challenging indoor environments.

In terms of installation and integration, the P3365-V is designed for flexibility, offering various mounting options that allow for easy placement in a variety of configurations. Its Power over Ethernet (PoE) capability simplifies installation by allowing both power and data to be transmitted over a single cable.

In summary, the Axis P3365-V network camera is a highly versatile and reliable surveillance solution, combining high-definition imaging, advanced video compression, and durable design. With technological features such as WDR and Zipstream, it caters to a range of surveillance needs while ensuring that organizations can maintain a keen eye on their premises. Whether deployed in retail, offices, or transportation, the P3365-V stands out as an exemplary choice for modern security solutions.