Axis Communications P3365-V user manual Product is accessible locally but not externally, Basic

Page 57

AXIS P3365-V Fixed Dome Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time on page 45.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 48. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis P3365-V Fixed Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3365-V Fixed Dome Network Camera Table of ContentsConnectors Technical SpecificationsNetwork Connector Connectors and ButtonsDimension WeightAudio Connector ConnectorSD Card Slot Control ButtonPower LED Indication LED IndicatorsStatus LED Indication Network LED IndicationAccess the Product Access from a BrowserStart a browser Chrome, Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Set Power Line Frequency Live ViewControls on the Live View Axis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls Half-duplex modeHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo and Audio Set Up Video StreamsPixel Counter Image264 Click Save to apply the new settingsStream Profiles Camera SettingsShutter & Gain Iris adjustmentSet Shutter to Day/NightView Area Select an Aspect ratio and a Video stream resolutionOverlay Go to Video & Audio View AreaGo to Video & Audio Overlay Image Overlay ImageFocus & Zoom Privacy MaskUse Overlay Text in an Action Rule Go to Events Action RulesWhen satisfied, click Enable iris to enable the iris Set Up AudioAudio Modes Go to Video & Audio Focus & ZoomAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Operator Same as administrator but with lower priorityCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionGo to Setup Applications Install ApplicationApplications Application LicensesAxis P3365-V Fixed Dome Network Camera Events Set Up Action RulesAdd Recipients Go to Events Action Rules and click AddSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddAxis P3365-V Fixed Dome Network Camera Recording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Bonjour StorageSD Card Network SharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Installation aids Function/group Specifications Network SecurityMaintenance General Casing PowerConnectors Performance Considerations Audio InputAudio Output Axis P3365-V Fixed Dome Network Camera M3.2

P3365-V specifications

Axis Communications has established itself as a leader in the field of network video surveillance, and among its standout models is the Axis P3365-V network camera. This camera is designed for indoor use, specifically targeting professional video surveillance applications that demand high-quality imaging and advanced features.

The P3365-V offers a 1080p HDTV resolution, providing stunning image clarity that is crucial for identifying individuals and objects in various environments. With a frame rate of up to 30 frames per second, it ensures smooth video playback, making it suitable for scenarios where detail matters, such as retail spaces and transportation hubs.

One of the standout features of the P3365-V is its wide dynamic range (WDR) technology, which allows the camera to capture scenes with challenging lighting conditions. This is particularly beneficial in environments where both dark and bright areas exist, enabling the camera to produce well-balanced images that maintain clarity in highlights and shadows.

Moreover, the Axis P3365-V is equipped with Axis' Zipstream technology, which optimizes bandwidth and storage use without compromising video quality. This intelligent compression method significantly reduces data rates, making it an ideal choice for organizations concerned about storage expenses while still requiring high-resolution video.

The camera also boasts a robust design, featuring a vandal-resistant casing that ensures durability and reliability in various settings. With its IP66 rating, the P3365-V is protected against dust and rain, making it suitable for installation in challenging indoor environments.

In terms of installation and integration, the P3365-V is designed for flexibility, offering various mounting options that allow for easy placement in a variety of configurations. Its Power over Ethernet (PoE) capability simplifies installation by allowing both power and data to be transmitted over a single cable.

In summary, the Axis P3365-V network camera is a highly versatile and reliable surveillance solution, combining high-definition imaging, advanced video compression, and durable design. With technological features such as WDR and Zipstream, it caters to a range of surveillance needs while ensuring that organizations can maintain a keen eye on their premises. Whether deployed in retail, offices, or transportation, the P3365-V stands out as an exemplary choice for modern security solutions.
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