Axis Communications P3365-V user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P3365-V Fixed Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 46.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 54.

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Contents Axis P3365-V Fixed Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3365-V Fixed Dome Network CameraTechnical Specifications ConnectorsConnectors and Buttons Network ConnectorDimension WeightConnector Audio ConnectorSD Card Slot Control ButtonLED Indicators Power LED IndicationStatus LED Indication Network LED IndicationStart a browser Chrome, Internet Explorer, Firefox, Safari Access the ProductAccess from a Browser Click Use Https Access from the InternetSet the Root Password Controls on the Live View Set Power Line FrequencyLive View Go to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewHalf-duplex mode PTZ ControlsAxis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupSet Up Video Streams Video and AudioPixel Counter ImageClick Save to apply the new settings 264Camera Settings Stream ProfilesIris adjustment Shutter & GainSet Shutter to Day/NightSelect an Aspect ratio and a Video stream resolution View AreaOverlay Go to Video & Audio View AreaOverlay Image Go to Video & Audio Overlay ImagePrivacy Mask Focus & ZoomUse Overlay Text in an Action Rule Go to Events Action RulesSet Up Audio When satisfied, click Enable iris to enable the irisAudio Modes Go to Video & Audio Focus & ZoomAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomGuard Tour AdvancedOperator Same as administrator but with lower priority Control QueueDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionInstall Application Go to Setup ApplicationsApplications Application LicensesAxis P3365-V Fixed Dome Network Camera Set Up Action Rules EventsAdd Recipients Go to Events Action Rules and click AddSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddAxis P3365-V Fixed Dome Network Camera Recordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time Audio SupportBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM Storage BonjourSD Card Network ShareMaintenance Ports & DevicesPorts Port StatusSupport Support OverviewSystem Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Function/group Specifications Network Security Installation aidsMaintenance General Casing PowerConnectors Audio Output Performance ConsiderationsAudio Input Axis P3365-V Fixed Dome Network Camera M3.2

P3365-V specifications

Axis Communications has established itself as a leader in the field of network video surveillance, and among its standout models is the Axis P3365-V network camera. This camera is designed for indoor use, specifically targeting professional video surveillance applications that demand high-quality imaging and advanced features.

The P3365-V offers a 1080p HDTV resolution, providing stunning image clarity that is crucial for identifying individuals and objects in various environments. With a frame rate of up to 30 frames per second, it ensures smooth video playback, making it suitable for scenarios where detail matters, such as retail spaces and transportation hubs.

One of the standout features of the P3365-V is its wide dynamic range (WDR) technology, which allows the camera to capture scenes with challenging lighting conditions. This is particularly beneficial in environments where both dark and bright areas exist, enabling the camera to produce well-balanced images that maintain clarity in highlights and shadows.

Moreover, the Axis P3365-V is equipped with Axis' Zipstream technology, which optimizes bandwidth and storage use without compromising video quality. This intelligent compression method significantly reduces data rates, making it an ideal choice for organizations concerned about storage expenses while still requiring high-resolution video.

The camera also boasts a robust design, featuring a vandal-resistant casing that ensures durability and reliability in various settings. With its IP66 rating, the P3365-V is protected against dust and rain, making it suitable for installation in challenging indoor environments.

In terms of installation and integration, the P3365-V is designed for flexibility, offering various mounting options that allow for easy placement in a variety of configurations. Its Power over Ethernet (PoE) capability simplifies installation by allowing both power and data to be transmitted over a single cable.

In summary, the Axis P3365-V network camera is a highly versatile and reliable surveillance solution, combining high-definition imaging, advanced video compression, and durable design. With technological features such as WDR and Zipstream, it caters to a range of surveillance needs while ensuring that organizations can maintain a keen eye on their premises. Whether deployed in retail, offices, or transportation, the P3365-V stands out as an exemplary choice for modern security solutions.