Axis Communications P1214-E Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P1214 Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P1214 Network Camera Liability About this documentIntellectual Property Rights Equipment ModificationsAxis P1214 Network Camera Table of ContentsHardware Overview ConnectorsHardware Overview Color Indication LED IndicatorsShorten Sensor Unit Cable Axis P1214 Network Camera Access from a Browser Accessing the ProductAccessing the Product Set the Root Password Accessing the Product Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certificateGo to Setup Events Set Power Line FrequencyLive View Controls on the Live ViewAxis Media Control viewer toolbar Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis P1214 Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel Counter264 Stream ProfilesImage Exposure Settings Camera SettingsOverlay Image AppearanceOverlay Image Privacy MaskGo to Video Video Stream and select the Image tab Go to Video Overlay ImageAxis P1214 Network Camera Default Viewer for Browsers Live View ConfigLive View Config Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports, on Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsApplications ApplicationsEvents EventsRecipients Events Setting Up an Action RuleGo to Events Action Rules and click Add Recipient Use with actionRecurrences SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersCertificates Date & TimeIeee Network Basic TCP/IP SettingsLinux/Unix syntax Axis Internet Dynamic DNS ServiceLinux/Unix example Axis Video Hosting System AvhsDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceSmtp email UPnPTMRTP/H.264 StorageBonjour SD CardPorts & Devices MaintenanceNetwork Share PortsAdvanced SupportFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, general Status and Network indicator LEDs are flashing red rapidlyVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsMaintenance Installation aids Function/group Specifications System ApplicationPower ConnectorsPerformance Considerations Function/group Specifications VideoM4.4

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