Axis Communications P1214-E user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P1214 Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 32.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 40.

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Contents Axis P1214 Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis P1214 Network CameraConnectors Hardware OverviewHardware Overview LED Indicators Shorten Sensor Unit CableColor Indication Axis P1214 Network Camera Accessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Create self-signed certificateLive View Set Power Line FrequencyGo to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis P1214 Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterStream Profiles Image264 Overlay Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Privacy MaskOverlay Image Go to Video Overlay ImageAxis P1214 Network Camera Live View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsFor more information about I/O ports, see I/O Ports, on Camera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Events Setting Up an Action RuleRecipients Recipient Use with actionGo to Events Recipients and click Add SchedulesRecurrences Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingSecurity System OptionsSystem Options UsersDate & Time IeeeCertificates Basic TCP/IP Settings NetworkLinux/Unix example Axis Internet Dynamic DNS ServiceLinux/Unix syntax Axis Video Hosting System AvhsNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPSmtp email QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMBonjour StorageRTP/H.264 SD CardNetwork Share MaintenancePorts & Devices PortsSupport AdvancedReset to Factory Default Settings Plain ConfigFile Upload Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Storage and disk management problemsTechnical Specifications Technical SpecificationsPower Function/group Specifications System ApplicationMaintenance Installation aids ConnectorsFunction/group Specifications Video Performance ConsiderationsM4.4
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