Axis Communications M3113-R Maintenance, Support Overview, System Overview, Logs & Reports

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AXIS M3113-R Network Camera

System Options

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 41.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the firmware, on page 42.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 42.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

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Contents Axis M3113-R Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis M3113-R Network CameraHardware overview ConnectorsHardware overview Maintenance LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Access from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certificateLive View Set Power Line FrequencyControls on the Live View Axis Media Control viewer toolbar PTZ ControlsAxis M3113-R Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream Axis M3113-R Network Camera Setting up the product Setting up the productBasic Setup Video VideoVideo Stream Pixel CounterImage Stream Profiles264 Camera Settings View AreaPrivacy Mask OverlayOverlay image Live View Config Default viewer for browsersLive View Config User Defined Links Viewer SettingsBrowser Viewer Description Preset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet up motion detection Motion detection parametersLow level 0% Default valuesRecommended values Applications ApplicationsEvents EventsConvert Event Types to Action Rules Setting Up an Action RuleGo to Events Action Rules and click Add Schedules RecipientsRecurrences Axis M3113-R Network Camera Recordings RecordingsRecording List Continuous recordingAxis M3113-R Network Camera System Options System OptionsSecurity UsersDate & Time IeeeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance SupportSupport Overview System OverviewReset to factory default settings ScriptingFile Upload Plain ConfigTroubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Video and image problems, general Video Camera SettingsProblems uploading files No images displayed on webMotion Detection triggers unexpectedly Changes in luminanceTechnical Specifications Technical SpecificationsMaintenance Installation aids Memory PowerConnectors Temperature ApprovalsAccessories License Video Function/group Specifications Weight Kg 0.6 lb IncludedPerformance considerations M1.4
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