Axis Communications M3113-R No images displayed on web, Video and image problems, general

Page 45

AXIS M3113-R Network Camera

Troubleshooting

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has	See Emergency recovery procedure, on page 42.
been interrupted or the
ﬁrmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.

45

Image 45

Contents Axis M3113-R Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis M3113-R Network Camera Table of ContentsConnectors Hardware overviewHardware overview LED indicators MaintenanceColor Indication Accessing the product Accessing the productAccess from a browser Set the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateSet Power Line Frequency Live ViewControls on the Live View PTZ Controls Axis Media Control viewer toolbarAxis M3113-R Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Axis M3113-R Network Camera Setting up the product Setting up the productBasic Setup Video VideoVideo Stream Pixel CounterStream Proﬁles Image264 View Area Camera SettingsOverlay Privacy MaskOverlay image Default viewer for browsers Live View ConﬁgLive View Conﬁg Viewer Settings User Deﬁned LinksBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedDetectors DetectorsCamera Tampering Motion DetectionMotion detection parameters Set up motion detectionDefault values Low level 0%Recommended values Applications ApplicationsEvents EventsSetting Up an Action Rule Convert Event Types to Action RulesGo to Events Action Rules and click Add Recipients SchedulesRecurrences Axis M3113-R Network Camera Recordings RecordingsRecording List Continuous recordingAxis M3113-R Network Camera System Options System OptionsSecurity UsersIeee Date & TimeNetwork Basic TCP/IP SettingsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourSupport MaintenanceSupport Overview System OverviewScripting Reset to factory default settingsFile Upload Plain ConﬁgTroubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Video Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webChanges in luminance Motion Detection triggers unexpectedlyTechnical Speciﬁcations Technical SpeciﬁcationsMemory Power Maintenance Installation aidsConnectors Temperature ApprovalsFunction/group Speciﬁcations Weight Kg 0.6 lb Included Accessories License VideoPerformance considerations M1.4