Axis Communications M1031W, M1011 Troubleshooting, Upgrading the Firmware, Checking the Firmware

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AXIS M1011/M1011-W/M1031-W - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.

Upgrading the Firmware

When you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note:

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axism1031.bin. Then click the Load button to restart the upgrade process.

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Contents
USER’S Manual Axis 1011W Network Camera Axis M1031W Network CameraLiability Intellectual Property RightsEquipment Modifications Trademark AcknowledgmentsAxis M1011/M1011-W/M1031-W Table of contents Key features Product DescriptionAxis M1011/M1011-W/M1031-W Product Description Overview Setup System Options LED settings Color DescriptionAccessing the Camera Access from a browserAxis M1011/M1011-W/M1031-W Accessing the Camera Setting the root password Access from the InternetSetting the root password over a secure connection Click the Create self-signed certificate buttonLive View General controlsAxis Media Control AMC toolbar AMC general controlsAMC audio controls Axis M1031-W How to stream MPEG-4/H.264 Video StreamsAxis M1011/M1011-W/M1031-W Video Streams Alternative methods of accessing the video stream Motion JpegVideo & Audio Settings Video Stream264 & MPEG-4 GOV Settings Stream ProfilesBit Rate Control Camera Settings Exposure SettingsView Image Settings Overlay ImageAudio Settings Axis M1031-W Privacy maskAudio Channels Audio Clips Axis M1031-W Audio OutputAdd a new audio clip Time. Please refer to the help pages for more informationLive View Configuration Axis M1011/M1011-W/M1031-W Live View ConfigurationDefault Viewer LayoutAction Buttons User-defined LinksLight Buttons User-defined LinkEvent Configuration Axis M1011/M1011-W/M1031-W Event ConfigurationEvent Servers Event TypesHow to set up a triggered event Triggered EventPre-trigger and Post-trigger buffers Configuration example SettingsCamera Tampering Scheduled EventConfiguring Motion Detection Click Motion Detection in the Event Configuration menuMotion Detection Video Motion DetectionPort Status ExamplesPIR Sensor This list shows the input status of the PIR SensorSystem Options SecurityAxis M1011/M1011-W/M1031-W System Options UsersBasic TCP/IP Settings Date & TimeNetwork Axis M1011/M1011-W/M1031-W System Options Audio SupportObtain IP address via Dhcp Use the following IP addressLAN intranet Wireless Axis M1011-W/AXIS M1031-W only Status of Wireless NetworksWireless Settings WPA-/WPA2-PSK Wi-Fi Protected Access Pre-Shared Key WPA-/WPA2-Enterprise Wi-Fi Protected Access EnterpriseWEP Wired Equivalent Protection WPA-/WPA2-Enterprise Smtp email UPnP RTP/H.264 & MPEG-4 Snmp V1 includes no securityLED Settings MaintenancePorts & Devices SupportConfiguration Axis M1011/M1011-W/M1031-W System Options System OverviewLogs & Reports InformationResetting to the Factory Default Settings Using the Control ButtonAbout Axis M1011/M1011-W/M1031-W AboutTroubleshooting Axis M1011/M1011-W/M1031-W TroubleshootingEmergency Recovery Procedure Upgrading the FirmwareAxis Support Camera is accessible locally, but not externally Problems with the H.264/MPEG-4 formatBrowser Power indicator is not constantly lit Camera is inaccessibleProblems uploading files Set to Decode only I framesAudio volume too low/high Is enabled under System Options Date & TimeNo audio Poor audio qualityTechnical Specifications Axis M1011/M1011-W/M1031-W Technical SpecificationsFunction/group Specification System Application Alarm triggersAlarm events Video access fromGeneral performance considerations Glossary of Terms Axis M1011/M1011-W/M1031-W Glossary of TermsDuplex See Full-duplex Half-duplex See Full-duplexSee also IP Internet Protocol VOP See VOP Axis M1011/M1011-W/M1031-W Glossary of Terms URL Uniform Resource Locator An address on the network An I-VOP is complete image frameIndex Axis M1011/M1011-W/M1031-W IndexAAC Action Buttons WPA-/WPA2-PSK
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