Axis Communications 1011W, M1031W, M1011 Browser, Camera is accessible locally, but not externally

AXIS M1011/M1011-W/M1031-W - Troubleshooting

Symptoms, Possible Causes, and Remedial Action

Problems setting the IP address
When using ARP/Ping	Try the installation again. The IP address must be set within two minutes after power has
	been applied to the camera. Ensure the Ping length is set to 408. See the Installation
	Guide.
The camera is located on a different	If the IP address intended for the camera and the IP address of your computer are located
subnet	on different subnets, you will not be able to set the IP address. Contact your network
	administrator to obtain an appropriate IP address.
The IP address is being used by	Disconnect the camera from the network. Run the Ping command. (In a Command/DOS
another device	window, type ping and the IP address of the unit).
	If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that
	the IP address may already be in use by another device on your network. You must obtain a
	new IP address and reinstall the unit.
	If you see: Request timed out - this means that the IP address is available for use with
	your camera. In this case, check all cabling and reinstall the unit.
Possible IP address conflict with	The static IP address in the camera is used before the DHCP server sets a a dynamic
another device on the same subnet	address. This means that if the same default static IP address is also used by another
	device, there may be problems accessing the camera. To avoid this, set the static IP address
	to 0.0.0.0.
The camera cannot be accessed from a	browser
The IP address has been changed by	If the camera and client are on the same network, run AXIS IP Utility to locate the camera.
DHCP	Identify the camera using its model or serial number
	Alternatively:
	1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set
	the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping
	commands.
	2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main
	network. The unit now has a fixed IP address that will not change.
	3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
	required service and then configure IP address change notification from the network set-
	tings. Return the unit to the main network. The unit now has a dynamic IP address, but will
	notify you if the address changes.
Other networking problems	Test the network cable by connecting it to another network device, then Ping that device
	from your workstation. See instructions above.
Camera is accessible locally, but not externally
Broadband router configuration	To configure your broadband router to allow incoming data traffic to the camera, enable
	the NAT-traversal feature which will attempt to automatically configure the router to
	allow access to the camera.
	This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Firewall protection	Check the Internet firewall with your system administrator.
Default routers required	Check if you need to configure the default router settings.
Problems with the H.264/MPEG-4 format
No H.264/MPEG-4displayed in the	Check that the correct network interface is selected in the AMC control panel applet (net-
client	work tab).
	Check that the relevant H.264 connection methods are enabled in the AMC control panel
	applet (network tab).
	In the AMC control panel applet, select the H.264/MPEG-4tab and click the button Set to
	default H.264/MPEG-4decoder.
No multicast H.264/MPEG-4dis-	Check with your network administrator that the multicast addresses used by the
played in the client	camera are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Multicast H.264/MPEG-4only acces-	Check if your router supports multicasting, or if the router settings between the client and
sible by local clients	the server need to be configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of H.264/MPEG-4	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
images
	If text overlays are blurred, or if there are other rendering problems, you may need to
	enable Advanced Video Rendering from the H.264/MPEG-4tab in the AMC control panel
	applet.
	Ensure that your graphics card is using the latest device driver. The latest drivers can usu-
	ally be downloaded from the manufacturer's web site.

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