AXIS M1011/M1011-W/M1031-W - Troubleshooting
Color saturation is different in H.264 | Modify the settings for your graphics adapter. Please see the adapter's documentation for |
and Motion JPEG | more information. |
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Lower frame rate than expected | Reduce number of applications running on the client computer. |
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| Limit the number of simultaneous viewers. |
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| Check with the system administrator that there is enough bandwidth available. See also |
| the online help. |
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| Check in the AMC control panel applet |
| set to Decode only I frames. |
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| Lower the image resolution. |
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Why do I not get 30 frames per sec- | See the section General performance considerations, on page 43. |
ond? |
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Image degeneration | Decrease the GOV length, see the online help for more information. |
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The Power indicator is not constantly lit | |
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Faulty power supply | Check that you are using an AXIS |
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The Status and Network indicator LEDs | are flashing red rapidly |
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Hardware failure | Contact your Axis dealer. |
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The Status indicator LED is flashing red | and the camera is inaccessible |
Afirmware upgrade has been inter- rupted or the firmware has otherwise been damaged
No images displayed on web page
See the Emergency Recovery Procedure above.
Problem with AMC. | To enable the updating of video images in Microsoft Internet Explorer, set your browser to |
(Internet Explorer only) | allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is |
| installed on your workstation. |
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Installation of additional ActiveX | Configure your camera to use a Java applet for updating the video images under |
component restricted or prohibited | Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for |
| more information. |
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Video/Image problems, general |
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Image too dark or too light | Check the video image settings. See the online help on Video and Image Settings. |
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Missing images in uploads | This can occur when trying to use a larger image buffer than is actually available. Try low- |
| ering the frame rate or the upload period. |
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Slow image update | Configuring |
| will affect the performance of the camera. |
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Poor performance | Poor performance may be caused by heavy network traffic, multiple users accessing the |
| unit, low performance clients, use of features such as Motion Detection, Event handling. |
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Poor quality snapshot images |
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Screen incorrectly configured on your | In Display Properties, configure your screen to show at least 65000 colors, that is, at least |
workstation | |
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Overlay/Privacy mask is not displayed |
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Incorrect size or location of overlay or | The overlay or privacy mask may have been positioned incorrectly or may be too large. |
privacy mask. | Refer to Overlay Image Requirements and Limitations in the online help for more infor- |
| mation. |
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Browser freezes |
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Netscape 7.x or Mozilla 1.4 (or later) | Lower the image resolution. |
can sometimes freeze on a slow com- |
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puter |
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Problems uploading files |
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Limited space | There is only limited space available for the upload of your own files. Try deleting existing |
| files to free up space. |
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Motion Detection triggers unexpectedly |
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Changes in luminance | Motion detection is based on changes in luminance in the image. This means that if there |
| are sudden changes in the lighting, motion detection may be triggered mistakenly. Lower |
| the sensitivity setting to avoid problems with luminance. |
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PIR Sensor sensitivity |
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The PIR Sensor rarely triggers or not | The PIR Sensor will not work behind a window, the IR light is blocked by the window. |
at all |
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PIR sensitivity is either too high or | Use the Sensitivity slider to adjust the range and sensitivity of the PIR Sensor. |
too low |
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