Axis Communications M1011, M1031W, 1011W No audio, Audio volume too low/high, Poor audio quality

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AXIS M1011/M1011-W/M1031-W - Troubleshooting

No audio

 

 

 

Incorrect setup

Check the sound card in the PC. Ensure that the mute button is not pressed and the volume

 

settings are correct.

 

 

No audio or

Check that the correct Audio Input source is selected under Setup > Audio > Source.

very poor audio quality

Select Microphone for the internal microphone or for a connected external microphone.

 

Select Line in for a connected line in source.

 

 

Audio volume too low/high

 

 

 

Volume settings incorrect

The volume of the microphone is either too high or too low. Change the volume for the

 

microphone in the toolbar on the Live View page.

 

 

Poor audio quality

 

 

 

CPU overloaded

Reduce the number of listeners and viewers and decrease the image resolution and com-

 

pression.

 

 

Unsynchronized audio and video

It is recommended that the camera's time setting is synchronized with an NTP Server. This

 

is enabled under System Options > Date & Time.

 

 

Distorted audio

Check that the correct Audio Input source is selected under Setup > Audio > Source.

 

Select Microphone for the internal microphone or for a connected external microphone.

 

Select Line for a connected line in source.

 

 

For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup

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Contents USER’S Manual Axis 1011W Network Camera Axis M1031W Network CameraLiability Intellectual Property RightsEquipment Modifications Trademark AcknowledgmentsAxis M1011/M1011-W/M1031-W Table of contents Product Description Key featuresAxis M1011/M1011-W/M1031-W Product Description Overview Setup System Options LED settings Color DescriptionAccess from a browser Accessing the CameraAxis M1011/M1011-W/M1031-W Accessing the Camera Setting the root password Access from the InternetSetting the root password over a secure connection Click the Create self-signed certificate buttonLive View General controlsAxis Media Control AMC toolbar AMC general controlsAMC audio controls Axis M1031-W Video Streams How to stream MPEG-4/H.264Axis M1011/M1011-W/M1031-W Video Streams Alternative methods of accessing the video stream Motion JpegVideo & Audio Settings Video StreamStream Profiles 264 & MPEG-4 GOV SettingsBit Rate Control Camera Settings Exposure SettingsView Image Settings Overlay ImagePrivacy mask Audio Settings Axis M1031-WAudio Channels Audio Clips Axis M1031-W Audio OutputAdd a new audio clip Time. Please refer to the help pages for more informationLive View Configuration Axis M1011/M1011-W/M1031-W Live View ConfigurationDefault Viewer LayoutAction Buttons User-defined LinksLight Buttons User-defined LinkEvent Configuration Axis M1011/M1011-W/M1031-W Event ConfigurationEvent Servers Event TypesTriggered Event How to set up a triggered eventPre-trigger and Post-trigger buffers Configuration example SettingsCamera Tampering Scheduled EventConfiguring Motion Detection Click Motion Detection in the Event Configuration menuMotion Detection Video Motion DetectionPort Status ExamplesPIR Sensor This list shows the input status of the PIR SensorSystem Options SecurityAxis M1011/M1011-W/M1031-W System Options UsersBasic TCP/IP Settings Date & TimeNetwork Axis M1011/M1011-W/M1031-W System Options Audio SupportObtain IP address via Dhcp Use the following IP addressLAN intranet Status of Wireless Networks Wireless Axis M1011-W/AXIS M1031-W onlyWireless Settings WPA-/WPA2-PSK Wi-Fi Protected Access Pre-Shared Key WPA-/WPA2-Enterprise Wi-Fi Protected Access EnterpriseWEP Wired Equivalent Protection WPA-/WPA2-EnterpriseSmtp email UPnPRTP/H.264 & MPEG-4 Snmp V1 includes no securityLED Settings MaintenancePorts & Devices SupportConfiguration Axis M1011/M1011-W/M1031-W System Options System OverviewLogs & Reports InformationResetting to the Factory Default Settings Using the Control ButtonAbout Axis M1011/M1011-W/M1031-W AboutTroubleshooting Axis M1011/M1011-W/M1031-W TroubleshootingEmergency Recovery Procedure Upgrading the FirmwareAxis Support Problems with the H.264/MPEG-4 format Camera is accessible locally, but not externallyBrowser Power indicator is not constantly lit Camera is inaccessibleProblems uploading files Set to Decode only I framesAudio volume too low/high Is enabled under System Options Date & TimeNo audio Poor audio qualityTechnical Specifications Axis M1011/M1011-W/M1031-W Technical SpecificationsFunction/group Specification System Application Alarm triggersAlarm events Video access fromGeneral performance considerations Glossary of Terms Axis M1011/M1011-W/M1031-W Glossary of TermsDuplex See Full-duplex Half-duplex See Full-duplexSee also IP Internet Protocol VOP See VOP Axis M1011/M1011-W/M1031-W Glossary of Terms URL Uniform Resource Locator An address on the network An I-VOP is complete image frameAxis M1011/M1011-W/M1031-W Index IndexAAC Action Buttons WPA-/WPA2-PSK
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1011W, M1011, M1031W specifications

Axis Communications is a pioneer in the field of network cameras and surveillance solutions, providing a range of products tailored to meet various security demands. Among their offerings, the Axis M1031W, M1011, and M1011W stand out for their compact design, user-friendly features, and advanced technologies that cater to both home and small business environments.

The Axis M1031W is a notable addition to Axis' lineup, featuring high-quality video in 720p resolution. This compact camera is designed for easy installation and offers Wi-Fi connectivity, making it suitable for locations where wiring can be a challenge. Its advanced compression technology, including H.264 and Motion JPEG, optimizes bandwidth usage while maintaining high video quality. The M1031W also includes a built-in microphone for audio streaming, adding an additional layer of surveillance capability.

The Axis M1011 is another offering that leverages Axis' renowned technology for surveillance excellence. Offering a resolution of 640x480 pixels, it delivers clear images with excellent color reproduction, even in low-light conditions. It supports Power over Ethernet (PoE), simplifying installation by allowing the camera to receive power and data over a single cable. This makes the M1011 a great choice for installations in hard-to-reach places where power outlets may be limited.

For those looking for a wireless option, the Axis M1011W builds on the features of the M1011 but includes Wi-Fi connectivity. The M1011W ensures high flexibility in installation while providing the same quality video and PoE capabilities as its wired counterpart. With its IP-based design, users can access live video feeds remotely through smartphones, tablets, or computers, ensuring peace of mind from anywhere.

All three models incorporate tamper detection and motion detection features, allowing users to receive alerts when suspicious activity is detected. They also offer customizable motion zones, giving users the ability to tailor surveillance to specific areas of interest.

In conclusion, the Axis M1031W, M1011, and M1011W provide robust surveillance solutions with their advanced technologies, user-friendly features, and flexible installation options. Whether for a home or small business, these cameras deliver high-quality video, reliable performance, and comprehensive security for peace of mind. Axis Communications has indeed positioned itself as a leader in the security camera industry with these powerful, compact models.