Axis Communications M1114E user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS M1114–E

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis M1114-E About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1114-EPerformance Considerations Connectors and Buttons Network ConnectorHardware Overview Control ButtonLED Indicators Power LED IndicationStatus LED Indication Network LED IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewClick Create self-signed certificate Go to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M1114-E Set Up the Product Basic SetupFocus Adjustment Back Focus AdjustmentVideo Video StreamPixel Counter ImageClick Save to apply the new settings Stream Profiles264 Camera Settings Exposure SettingsView Area Image AppearanceOverlay Overlay ImageGo to Video Video Stream and select the Image tab Go to Video Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Preset Positions PTZ Pan Tilt ZoomGuard Tour Operator Same as administrator but with lower priority AdvancedControl Queue ControlsDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M1114-E Install Application Go to Setup ApplicationsApplications Application LicensesAxis M1114-E Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers ActionsAdd Recipients Recipient TypesGo to Events Recipients and click Add Recipient Use with actionSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddAxis M1114-E Recordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAxis Internet Dynamic DNS Service ARP/PingAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Maintenance StorageBonjour Network ShareSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Video Camera SettingsStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Function/group Specifications System Application InstallationMaintenance General Casing PowerPerformance Considerations M2.5
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