Axis Communications M1114E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS M1114–E

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 54.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 52.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis M1114-E Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1114-EPerformance Considerations Hardware Overview Connectors and ButtonsNetwork Connector Control ButtonStatus LED Indication LED IndicatorsPower LED Indication Network LED IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordClick Create self-signed certificate Set Power Line FrequencyLive View Axis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M1114-E Focus Adjustment Set Up the ProductBasic Setup Back Focus AdjustmentPixel Counter VideoVideo Stream Image264 Click Save to apply the new settingsStream Profiles View Area Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab OverlayOverlay Image Go to Video Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links Guard Tour Preset PositionsPTZ Pan Tilt Zoom Control Queue Operator Same as administrator but with lower priorityAdvanced ControlsMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M1114-E Applications Install ApplicationGo to Setup Applications Application LicensesAxis M1114-E Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers ActionsGo to Events Recipients and click Add Add RecipientsRecipient Types Recipient Use with actionCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis M1114-E Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAxis Internet Dynamic DNS Service IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPUPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM RTP/H.264Bonjour MaintenanceStorage Network ShareSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video Camera SettingsRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Maintenance General Casing Function/group Specifications System ApplicationInstallation PowerPerformance Considerations M2.5