Axis Communications M1145L Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M1145–L Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis M1145-L Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1145-L Network CameraConnectors Performance Considerations Connectors and Buttons Network ConnectorConnector Hardware OverviewLED Indicators SD Card SlotControl Button Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Access from the InternetSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarPTZ Controls Manual TriggerAxis M1145-L Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1145-L Network Camera Setting Up the Product Setting Up the ProductBasic Setup Focus & ZoomAxis M1145-L Network Camera Setting Up the Product Video Video StreamPixel Counter ImageStream Profiles Camera Settings264 Exposure Settings Image AppearanceWhite Balance Wide Dynamic RangeIris configuration Iris adjustmentBuilt-in IR Illuminations LEDs Day/NightSetting Up the Product View Area Select an Aspect ratio and a Video stream resolutionOverlay Go to Video View AreaUsing Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Go to Events Action RulesPrivacy Mask Live View Config Live View ConfigDefault Viewer for Browsers Viewer SettingsGo to Setup Live View Config User Defined LinksLight Buttons Output ButtonsPreset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced Control QueueTour Recording ControlsDetectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersAxis M1145-L Network Camera Install Application ApplicationsApplications Application LicensesAxis M1145-L Network Camera Events EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Recipients Fallback ActionRecipient Use with action Go to Events Recipients and click AddSetting Up an Email Recipient SchedulesRecurrences Go to Events Schedules and click AddAxis M1145-L Network Camera Recordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage and click SD Card Network ShareGo to System Options Storage Click Network Share System Options Ports & Devices MaintenanceSupport System Overview Logs & ReportsScripting File UploadReset to Factory Default Settings Plain ConfigTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Video Camera SettingsStorage and disk management problems Storage disruptionTechnical Specifications Technical SpecificationsFunction/group Specifications System Application InstallationMaintenance General Casing PowerConnectors Accessories Decoder 1-user license VideoWarranty Function Pin SpecificationsPerformance Considerations M2.2
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