Axis Communications M1145L Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS M1145–L Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations, on page 59.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 56.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis M1145-L Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1145-L Network CameraConnectors Performance Considerations Connector Connectors and ButtonsNetwork Connector Hardware OverviewControl Button LED IndicatorsSD Card Slot Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Access from the InternetControls on the Live View Set Power Line FrequencyLive View Click Use HttpsPTZ Controls Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAxis M1145-L Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis M1145-L Network Camera Basic Setup Setting Up the ProductSetting Up the Product Focus & ZoomAxis M1145-L Network Camera Pixel Counter Setting Up the Product VideoVideo Stream ImageCamera Settings Stream Profiles264 White Balance Exposure SettingsImage Appearance Wide Dynamic RangeBuilt-in IR Illuminations LEDs Iris configurationIris adjustment Day/NightOverlay Setting Up the Product View AreaSelect an Aspect ratio and a Video stream resolution Go to Video View AreaGo to Video Overlay Image Using Overlay Text in an Action RuleOverlay Image Go to Events Action RulesPrivacy Mask Default Viewer for Browsers Live View ConfigLive View Config Viewer SettingsLight Buttons Go to Setup Live View ConfigUser Defined Links Output ButtonsPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourTour Recording AdvancedControl Queue ControlsCamera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersAxis M1145-L Network Camera Applications Install ApplicationApplications Application LicensesAxis M1145-L Network Camera Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipient Use with action RecipientsFallback Action Go to Events Recipients and click AddRecurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddAxis M1145-L Network Camera Recording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersIeee CertificatesGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System AvhsLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 StorageUPnPTM BonjourNetwork Share Go to System Options Storage and click SD CardGo to System Options Storage Click Network Share Maintenance System Options Ports & DevicesSupport Scripting System OverviewLogs & Reports File UploadReset to Factory Default Settings Plain ConfigEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video Camera SettingsStorage and disk management problems Storage disruptionTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications System ApplicationInstallation PowerWarranty ConnectorsAccessories Decoder 1-user license Video Function Pin SpecificationsPerformance Considerations M2.2