Axis Communications M1054 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS M1054 Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents
Axis M1054 Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis M1054 Network Camera Table of ContentsConnectors Performance Considerations TroubleshootingNetwork Connector Connectors and ButtonsConnector Hardware OverviewControl Button LED IndicatorsPower Connector Access from a Browser Access the ProductAccess from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line FrequencyLive View Manual Trigger Go to Setup EventsControls on the Live View AMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Axis M1054 Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and AudioPixel Counter Image264 Click Save to apply the new settingsStream Profiles Exposure Settings Camera SettingsView Area Image AppearanceGo to Video & Audio Video Stream and select the Image tab OverlayOverlay Image Go to Events Action Rules Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Privacy Mask Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigLight Buttons Output ButtonsGuard Tour Preset PositionsPTZ Pan Tilt Zoom Advanced Operator Same as administrator but with lower priorityControl Queue ControlsAxis M1054 Network Camera Camera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsPIR Sensor Audio DetectionGo to Detectors Audio Detection Go to Events Action Rules and click AddGo to Setup Applications Install ApplicationApplications Application LicensesAxis M1054 Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Triggers Recipient Types Add RecipientsActions Go to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Go to Events Recurrences and click Add Set Up RecurrencesRecording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of Service UPnPTM UPnPTM can be disabled under System Options Network UPnPTM RTP/H.264 BonjourPorts & Devices MaintenanceStorage Support Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera SettingsStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Installation Function/group Specifications SecurityMaintenance Installation aids SupportedConnectors Performance Considerations M3.7
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