Axis Communications M1054 user manual Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS M1054 Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 45.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 52.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 44.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 47. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis M1054 Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1054 Network CameraTroubleshooting Connectors Performance ConsiderationsConnector Connectors and ButtonsNetwork Connector Hardware OverviewLED Indicators Power ConnectorControl Button Access from the Internet Access the ProductAccess from a Browser Set the Root PasswordSet Power Line Frequency Live ViewClick Create self-signed certificate Go to Setup Events Controls on the Live ViewManual Trigger Axis Media Control viewer toolbar PTZ ControlsAMC Audio Controls Axis M1054 Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Video and AudioVideo Stream ImageClick Save to apply the new settings Stream Profiles264 View Area Camera SettingsExposure Settings Image AppearanceOverlay Overlay ImageGo to Video & Audio Video Stream and select the Image tab Use Overlay Text in an Action Rule Go to Video & Audio Overlay ImageGo to Events Action Rules Audio Modes Audio SettingsPrivacy Mask Audio InputAudio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionLight Buttons Go to Setup Live View ConfigUser Defined Links Output ButtonsPreset Positions PTZ Pan Tilt ZoomGuard Tour Control Queue Operator Same as administrator but with lower priorityAdvanced ControlsAxis M1054 Network Camera Motion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Audio Detection Audio DetectionPIR Sensor Go to Events Action Rules and click AddApplications Install ApplicationGo to Setup Applications Application LicensesAxis M1054 Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Triggers Add Recipients ActionsRecipient Types Set Up Email Recipients Create SchedulesGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMaintenance StoragePorts & Devices System Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Setup Video & Audio Camera SettingsNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Maintenance Installation aids Function/group Specifications SecurityInstallation SupportedConnectors Performance Considerations M3.7
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M1054 specifications

Axis Communications has firmly established itself as a leader in the network video surveillance market, offering a wide array of innovative products that cater to various security requirements. One of its noteworthy offerings is the Axis M1054 network camera, which is designed to provide reliable surveillance capabilities while incorporating advanced technologies and features.

The Axis M1054 is a fixed network camera that is particularly well-suited for indoor use. It boasts a compact design that allows for seamless integration into various environments, making it ideal for retail stores, offices, and other commercial spaces. One of its standout features is the ability to deliver high-resolution video, with a 1280x800 resolution at 30 frames per second, ensuring clear and detailed images for effective monitoring.

Equipped with a progressive scan CMOS sensor, the M1054 enhances image quality, providing sharp and vibrant colors. In low-light conditions, the camera continues to perform effectively thanks to its advanced light sensitivity. The built-in electronic day/night functionality automatically adjusts to changing lighting conditions, enabling the camera to maintain high-quality video during both day and night.

In terms of connectivity, the Axis M1054 supports Power over Ethernet (PoE), simplifying installation and reducing cable clutter. This feature allows the camera to receive both power and data through a single Ethernet cable, enabling more flexible placement options. The camera also includes an SD card slot for local storage, providing added redundancy and ensuring critical footage is retained even if network connectivity is lost.

Axis Communications places a strong emphasis on security, and the M1054 is no exception. It features robust security measures, including password protection, IP address filtering, and HTTPS encryption. These features provide a critical layer of defense against unauthorized access, ensuring that recorded video remains secure.

Moreover, the M1054 is compatible with Axis’ wide array of video management software and third-party systems, providing users the flexibility to integrate their surveillance solution into a broader security ecosystem. With its advanced features, reliable performance, and user-friendly design, the Axis M1054 network camera represents an excellent choice for businesses looking to enhance their security measures and ensure peace of mind.
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