Axis Communications AXIS P5522E user manual Support

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AXIS P5522–E PTZ Dome Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 53.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 52.

For more information, see www.axis.com/developer

File Upload

Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload.

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Contents Axis P5522-E PTZ Dome Network Camera Equipment Modifications About this document Legal ConsiderationsLiability Intellectual Property RightsLearn More SupportAxis P5522-E PTZ Dome Network Camera Table of ContentsTechnical Specifications Safety Information Hazard LevelsOther Message Levels Hardware Overview Connectors and Buttons Network ConnectorDome Cover Control Button LED IndicatorsMidspan LED Indicators SD Card SlotAccess the Product Access from a BrowserAccess from the Internet Controls on the Live View Set the Root PasswordSet Power Line Frequency Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ ControlsAxis P5522-E PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream Axis P5522-E PTZ Dome Network Camera Basic Setup Set Up the Product264 Set Up Video StreamsVideo ImageCamera Settings Stream ProfilesImage Appearance IR cut filter Exposure SettingsWhite Balance Wide Dynamic RangeGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageUse Overlay Text in an Action Rule Go to Video Overlay ImageGo to Events Action Rules Privacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomGatekeeper Limits Guard TourOsdi Zones AdvancedControls Control Queue Operator Same as administrator but with lower priorityMotion Detection Parameters Set Up Motion Detection WindowsDetectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P5522-E PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesActions TriggersRecipient Use with action Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis P5522-E PTZ Dome Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Format SD Card Mount and Unmount SD CardMaintenance Network ShareGo to System Options Storage Click Network Share Support Plain Config Reset to Factory Default SettingsCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsCondensation in dome Storage and disk management problemsTechnical Specifications Memory Power Function/group Specifications System ApplicationInstallation Maintenance General CasingPerformance Considerations Function/group Specifications VideoM4.2
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