Axis Communications AXIS P5522E Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P5522–E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P5522-E PTZ Dome Network Camera Liability About this document Legal ConsiderationsIntellectual Property Rights Equipment ModificationsLearn More SupportAxis P5522-E PTZ Dome Network Camera Table of ContentsTechnical Specifications Other Message Levels Safety InformationHazard Levels Hardware Overview Dome Cover Connectors and ButtonsNetwork Connector Midspan LED Indicators LED IndicatorsSD Card Slot Control ButtonAccess from the Internet Access the ProductAccess from a Browser Set Power Line Frequency Set the Root PasswordLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsPTZ Controls Manual TriggerAxis P5522-E PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream Axis P5522-E PTZ Dome Network Camera Basic Setup Set Up the ProductVideo Set Up Video StreamsImage 264Image Appearance Camera SettingsStream Profiles White Balance Exposure SettingsWide Dynamic Range IR cut filterOverlay Image SettingsOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleGo to Video Overlay Image Privacy Mask Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links Gatekeeper Preset PositionsPTZ Pan Tilt Zoom Osdi Zones Guard TourAdvanced LimitsControls Control Queue Operator Same as administrator but with lower priorityDetectors Set Up Motion Detection WindowsMotion Detection Motion Detection ParametersMedium level 50% Default valuesLow level 0% Recommended valuesGo to Setup Applications Install ApplicationApplications Application LicensesAxis P5522-E PTZ Dome Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddActions TriggersRecipient Types Add RecipientsGo to Events Recipients and click Add Recipient Use with actionSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddAxis P5522-E PTZ Dome Network Camera Recording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourFormat SD Card Mount and Unmount SD CardGo to System Options Storage Click Network Share MaintenanceNetwork Share Support Plain Config Reset to Factory Default SettingsUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesCondensation in dome Storage and disk management problemsTechnical Specifications Installation Function/group Specifications System ApplicationMaintenance General Casing Memory PowerPerformance Considerations Function/group Specifications VideoM4.2
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