Axis Communications AXIS P5522E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P5522–E PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 59.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 57.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P5522-E PTZ Dome Network Camera Equipment Modifications About this document Legal ConsiderationsLiability Intellectual Property RightsLearn More SupportAxis P5522-E PTZ Dome Network Camera Table of ContentsTechnical Specifications Hazard Levels Safety InformationOther Message Levels Hardware Overview Network Connector Connectors and ButtonsDome Cover Control Button LED IndicatorsMidspan LED Indicators SD Card SlotAccess from a Browser Access the ProductAccess from the Internet Controls on the Live View Set the Root PasswordSet Power Line Frequency Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ ControlsAxis P5522-E PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream Axis P5522-E PTZ Dome Network Camera Basic Setup Set Up the Product264 Set Up Video StreamsVideo ImageStream Profiles Camera SettingsImage Appearance IR cut filter Exposure SettingsWhite Balance Wide Dynamic RangeGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Video Overlay Image Use Overlay Text in an Action RuleGo to Events Action Rules Privacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Go to Setup Live View ConfigOutput Buttons PTZ Pan Tilt Zoom Preset PositionsGatekeeper Limits Guard TourOsdi Zones AdvancedControls Control Queue Operator Same as administrator but with lower priorityMotion Detection Parameters Set Up Motion Detection WindowsDetectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P5522-E PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesActions TriggersRecipient Use with action Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis P5522-E PTZ Dome Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Format SD Card Mount and Unmount SD CardNetwork Share MaintenanceGo to System Options Storage Click Network Share Support Plain Config Reset to Factory Default SettingsCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsCondensation in dome Storage and disk management problemsTechnical Specifications Memory Power Function/group Specifications System ApplicationInstallation Maintenance General CasingPerformance Considerations Function/group Specifications VideoM4.2