38 en Troubleshooting |
| FLEXIDOME HD VR | |
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Malfunction | Possible causes | Solution | |
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Placeholder with a | JVM not installed on your | Install JVM on your | |
red cross instead of | computer or not | computer. | |
the ActiveX | activated. |
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components. |
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Web browser | Active proxy server in | Create a rule in the local | |
contains empty | network. | computer's proxy | |
fields. |
| settings to exclude local | |
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| IP addresses. | |
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The POWER LED is | Firmware upload failed. | Repeat firmware upload. | |
red. |
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8.3Customer service
If a fault cannot be resolved, please contact your supplier or system integrator, or go directly to Bosch Security Systems Customer Service.
The version numbers of the internal firmware can be viewed on a special page. Please note this information before contacting Customer Service.
1.In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.1/version
2.Write down the information or print out the page.
Installation Manual | Bosch Security Systems |