Axis Communications F44 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS F44 Main Unit

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 44.

The product is located on a different subnet

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

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Contents Axis F44 Main Unit Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis F44 Main UnitConnectors Performance Considerations Connector Connectors and ButtonsNetwork Connector Power ConnectorLED Indicators Shorten Sensor Unit Cable Access from the Internet Access the ProductAccess from a Browser Set the Root PasswordLive View Configure Capture ModeSet Power Line Frequency Click Use HttpsManual Trigger Go to Setup EventsControls on the Live View To show the manual trigger buttons in the Live ViewAxis Media Control viewer toolbar AMC Audio ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Video and AudioVideo Stream ImageCamera Settings Click Save to apply the new settings264 Capture Mode Go to Setup Video & Audio Camera SettingsImage Appearance Shutter & Gain Exposure SettingsWhite Balance Set Shutter toStream Profiles Privacy MaskQuad stream OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Audio Modes Audio SettingsUse Overlay Text in an Action Rule Go to Events Action RulesAudio Input Audio OutputAudio Clips Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionApplications Install ApplicationGo to Setup Applications Application LicensesAxis F44 Main Unit Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddActions Go to Events Recipients and click Add Add RecipientsRecipient Types Recipient Use with actionCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddPlay Recording RecordingsFind Recordings Go to Recordings ListExport Video Clip Recording ListTo play a recording, follow these steps Continuous Recording Go to Recordings ContinuousLanguages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4Axis Video Hosting System Avhs NTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMUPnPTM Bonjour StorageRTP/H.264 SD CardFormat SD Card Network ShareClick Unmount Card can now be removed To add a network shareMaintenance Ports & DevicesSupport Advanced Reset to Factory Default Settings Symptoms, Possible Causes and Remedial Actions TroubleshootingUpgrade the Firmware Problems setting the IP addressProblems with streaming H.264 Product cannot be accessed from a browserProduct is accessible locally but not externally BasicSetup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsStorage and disk management problems Technical Specifications Image settings Function/group Specifications VideoResolutions CompressionMaintenance Built-in Function/group Specifications Data streamingInstallation Installation aids General CasingConnectors Audio Input Audio OutputPerformance Considerations M2.2

F44 specifications

Axis Communications has long been a leader in the field of network cameras, and its F44 series exemplifies this commitment to innovation and quality. The Axis F44 is designed primarily for surveillance and security applications across various environments. This camera's unique modular design allows for flexibility in installation, adapting to diverse user needs and specific site requirements.

One of the standout features of the Axis F44 is its dual-channel capability. This means it can support two separate camera heads, allowing users to monitor different areas simultaneously while using a single video management system. This flexibility not only saves costs in terms of installations but also maximizes coverage without needing multiple standalone cameras.

The F44 series is equipped with Axis's advanced Lightfinder technology. This feature ensures exceptional image quality even in low-light conditions, making it ideal for night surveillance. With its wide dynamic range (WDR), the F44 can capture details in complex lighting situations, such as brightly lit areas next to shadowed regions. The result is clear and balanced video footage, crucial for identifying potential threats or intruders.

Another highlight is the camera’s support for Axis Zipstream technology. This advanced compression algorithm optimizes bandwidth and storage usage without compromising video quality. By analyzing the scene and selectively compressing different regions of the video stream, Zipstream ensures essential details remain clear while reducing the overall file size. This is particularly beneficial for systems with limited bandwidth or storage resources.

The F44 also emphasizes user-friendly features, including remote configuration and management capabilities. This allows security personnel to make adjustments without being on site, saving both time and resources. Furthermore, the camera is built with an array of analytics tools that can be integrated into existing systems for enhanced functionality. These include motion detection, tampering alarm, and video analytics features which can be customized based on specific security needs.

In terms of construction, the Axis F44 series is robust and designed for durability. It is compliant with various weather-proofing standards, making it suitable for outdoor installations in various climatic conditions. The camera can also be outfitted with various lens options depending on the specific use case, further increasing its versatility.

In conclusion, the Axis F44 combines advanced imaging technologies, flexible installation options, and robust construction, making it an excellent choice for security professionals seeking reliable and high-performing surveillance solutions. Whether for urban or rural applications, the F44’s blend of features ensures it meets diverse surveillance requirements effectively.