Axis Communications F44 user manual Product cannot be accessed from a browser, Basic

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AXIS F44 Main Unit

Troubleshooting

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 53.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 43.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 47. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 13.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

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Contents Axis F44 Main Unit Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis F44 Main Unit Table of ContentsConnectors Performance Considerations Power Connector Connectors and ButtonsNetwork Connector ConnectorLED Indicators Shorten Sensor Unit Cable Set the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Configure Capture ModeSet Power Line Frequency Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsControls on the Live View Manual TriggerAMC Audio Controls Axis Media Control viewer toolbarMedia Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductImage Video and AudioVideo Stream Pixel CounterClick Save to apply the new settings Camera Settings264 Go to Setup Video & Audio Camera Settings Capture ModeImage Appearance Set Shutter to Exposure SettingsWhite Balance Shutter & GainOverlay Privacy MaskQuad stream Stream ProfilesGo to Video & Audio Video Stream and select the Image tab Overlay ImageGo to Video & Audio Overlay Image Go to Events Action Rules Audio SettingsUse Overlay Text in an Action Rule Audio ModesAudio Output Audio InputAudio Clips Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis F44 Main Unit Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersActions Recipient Use with action Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesGo to Recordings List RecordingsFind Recordings Play RecordingRecording List Export Video ClipTo play a recording, follow these steps Go to Recordings Continuous Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 Axis Internet Dynamic DNS ServiceAxis Video Hosting System Avhs Host Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceUPnPTM SD Card StorageRTP/H.264 BonjourTo add a network share Network ShareClick Unmount Card can now be removed Format SD CardPorts & Devices MaintenanceSupport Advanced Reset to Factory Default Settings Problems setting the IP address TroubleshootingUpgrade the Firmware Symptoms, Possible Causes and Remedial ActionsBasic Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsStorage and disk management problems Technical Specifications Compression Function/group Specifications VideoResolutions Image settingsInstallation aids General Casing Function/group Specifications Data streamingInstallation Maintenance Built-inConnectors Audio Output Audio InputPerformance Considerations M2.2

F44 specifications

Axis Communications has long been a leader in the field of network cameras, and its F44 series exemplifies this commitment to innovation and quality. The Axis F44 is designed primarily for surveillance and security applications across various environments. This camera's unique modular design allows for flexibility in installation, adapting to diverse user needs and specific site requirements.

One of the standout features of the Axis F44 is its dual-channel capability. This means it can support two separate camera heads, allowing users to monitor different areas simultaneously while using a single video management system. This flexibility not only saves costs in terms of installations but also maximizes coverage without needing multiple standalone cameras.

The F44 series is equipped with Axis's advanced Lightfinder technology. This feature ensures exceptional image quality even in low-light conditions, making it ideal for night surveillance. With its wide dynamic range (WDR), the F44 can capture details in complex lighting situations, such as brightly lit areas next to shadowed regions. The result is clear and balanced video footage, crucial for identifying potential threats or intruders.

Another highlight is the camera’s support for Axis Zipstream technology. This advanced compression algorithm optimizes bandwidth and storage usage without compromising video quality. By analyzing the scene and selectively compressing different regions of the video stream, Zipstream ensures essential details remain clear while reducing the overall file size. This is particularly beneficial for systems with limited bandwidth or storage resources.

The F44 also emphasizes user-friendly features, including remote configuration and management capabilities. This allows security personnel to make adjustments without being on site, saving both time and resources. Furthermore, the camera is built with an array of analytics tools that can be integrated into existing systems for enhanced functionality. These include motion detection, tampering alarm, and video analytics features which can be customized based on specific security needs.

In terms of construction, the Axis F44 series is robust and designed for durability. It is compliant with various weather-proofing standards, making it suitable for outdoor installations in various climatic conditions. The camera can also be outfitted with various lens options depending on the specific use case, further increasing its versatility.

In conclusion, the Axis F44 combines advanced imaging technologies, flexible installation options, and robust construction, making it an excellent choice for security professionals seeking reliable and high-performing surveillance solutions. Whether for urban or rural applications, the F44’s blend of features ensures it meets diverse surveillance requirements effectively.
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