Axis Communications 213 PTZ Troubleshooting, Checking the Firmware, Updating the Firmware

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AXIS 213 - Troubleshooting 45

Troubleshooting

Checking the Firmware

The firmware is software that determines the functionality of the AXIS 213. When you download firmware from the Axis Web site, your Axis product will receive the latest available functionality.

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current software version in your AXIS 213 is available under Setup Basic Configuration.

Updating the Firmware

New firmware can be downloaded to the AXIS 213 over the network. Always read the upgrade instructions available with each new release, before updating the firmware.

1.Save the firmware file to your computer. The latest version of the AXIS 213 firmware is available free of charge from the Axis Web site at http://www.axis.com/techsup or from your local distributor.

2.Go to Setup System Options Maintenance in the AXIS 213 Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

4.Wait at least 20 minutes before restarting the AXIS 213 after upgrading.

Notes: • Pre-configured and customized settings will be retained for use when the new firmware is running (providing that the features are available in the new firmware) although this is not guaranteed by Axis Communications.

•After starting the process, you should always wait at least 20 minutes before restarting the AXIS 213, even if you suspect the procedure has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 213 PTZ Network Camera User’s Manual About This Document Table of contents Checking the Firmware Updating the Firmware Support Hardware Inventory Product DescriptionAxis 213 PTZ Network Camera Optional Accessory Installing the Axis Connecting the HardwareBefore you begin Axis Media Control AMC Installing on a NetworkManual Installation using Axis IP Utility Example Manual Installation using ARP and Ping in WindowsManual Installation using ARP and Ping in UNIX/Linux Axis Internet Dynamic DNS Service Installation ProcedureRequirements Accessing the Axis Using the PTZ Network CameraLive View System Options Security Users User List Pan/Tilt/Zoom Control Queue Accessing the Setup Tools Configuring the PTZ Network CameraVideo & Image Administrator/Operator Overview of the Setup ToolsSystem Options Administrator Event Configuration Administrator/OperatorUsing the Setup Tools Overlay SettingsVideo & Image Go to Setup Video & Image Overlay Image Overlay Image SettingsVideo Stream Overlay image requirementsOverlay image limitations AdvancedImage Settings AudioImage Offset Axis 213 Configuring the PTZ Network Camera Live View Config Live View Layout Custom SettingsConfigure Own Home User Defined LinksCheck Show Custom Link Html Examples Axis 213 Configuring the PTZ Network Camera PTZ Configuration Preset Positions Sequence ModeLimits PTZ Control Queue on Live View Event Servers Event ConfigurationEvent Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesTo expand the web page with the available options Pre-trigger and Post-trigger buffersPort Status How to set up a scheduled eventScheduled Event Click Add scheduled on the Event typesSecurity System OptionsDate & Time Network TCP/IP SettingsServices Network Smtp email Network SocksNetwork UPnP Network TrafficPorts & devices I/O Ports MaintenanceConfiguration SupportMore Scripting Information Using the Control Button Resetting to Factory Default SettingsConnection Module Installing the audio equipmentInputs and outputs Video OutSchematic Diagram Connection Module Troubleshooting Checking the FirmwareUpdating the Firmware Support Using ARP Ping Symptoms, Possible Causes and Remedial ActionsVideo Image Problems Protocols Technical SpecificationsDetail Specification Image Axis 213 Technical Specifications Http API IndexAxis 213 Index Axis 213 User’s Manual Part No