Axis Communications 213 PTZ user manual Video Image Problems

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	Installation of additional	Configure yourAXIS 213 to use a Java applet for updating the images under
	ActiveX component restricted	Live View Config Layout Default Viewer for Internet Explorer. See help files for more
	or prohibited	information.
Video Image Problems
	Image too dark or too light.	See the help files on Video & Image Settings.
	Black borders around the video	Adjust the X and/or Y offset, under Video & Image Advanced. See the online help files
	image	for information.
	Problems uploading own files	There is only limited space available for the upload of your own files. Try deleting one or
		more existing files, to free up space.
	Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try low-
		ering the frame rate or the upload period.
	Slow image update	Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the perfor-
		mance of the AXIS 213.
	Slow performance	Slow performance may be caused by e.g. heavy network traffic, many users with access to
		unit, low performing client, use of features such as Event handling., Image rotation.
Bad	snapshot images
	Display incorrectly configured	In Display Properties, configure your display to show at least 65000 colors, i.e. at least
	on your workstation	16-bit.
		Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Audio problems
	No sound from the audio mod-	Check that:
	ule or from a PC trying to	• PC sound card, speakers and microphone are correctly connected
	access a web page containing
		• the Mute button is not pressed
	audio content
		• the volume in and volume out settings are correct
		• all cabling is connected
	No audio signal from PC to the	The Post Content Length set in the proxy server is too low. Set the value of the Post Con-
	audio module when passing a	tent Length in your proxy server to 1MB or more. You may need to contact your system
	proxy server	administrator to do this.
	No full-duplex function	Incorrect configuration. Check the setting in the camera’s Setup pages.
		Sound card does not support full-duplex. For information on how to check if your sound
		card supports full-duplex, please visit www.axis.com and see the support section for Axis
		camera products.
	Poor performance	Too many users/clients connected. Try limiting the number of clients allowed to connect.
		Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed
		will reduce any break-up in the sound, but will also increase the transmission delay. If
		running in Full-Duplex mode, try switching to Half-Duplex mode.
	Whining or screeching sound	Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so
	from speakers (feedback)	that they do not point towards each other, and/or lower the volume.
	The audio module works	Check the Internet firewall with your system administrator.
	locally, but not externally	Check if you need to configure the default router settings.

For additional assistance, please contact your reseller or check the product’s support pages on the Axis Website at http://www.axis.com/techsup