Axis Communications 230 MPEG-2 Appendix a Troubleshooting, Checking the Firmware, Support

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AXIS 230

Troubleshooting

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Appendix A - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might have with your AXIS 230. Symptoms, possible causes and remedial actions are provided in a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the firmware version currently installed. An updated version may contain a correction that fixes your particular problem. For more information, please see Updating the Firmware, on page 43.

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response.

If you are connected to the Internet, you can:

•Download user documentation and firmware updates

•Find answers to resolved problems in the FAQ database. Search by product, category, or phrases.

•Report problems to Axis support staff by logging in to your private support area

Visit the Axis Support Web at www.axis.com/techsup/

Server Report

The server report contains important information about the server and its software, as well as a list of the current parameters. Click the link provided on the Support Overview page.

Viewing the Log Files

The AXIS 230 log files record events within the unit and can prove useful when attempting to resolve any problems that might occur. Please see Support - Logs & Reports, on page 37.

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Contents Axis 230 MPEG-2 Network Camera User’s Manual Axis 230 User’s Manual Table Of Contents Index Glossary of Terms Safety Notice Battery Replacement Battery should not be replaced unless requiredAxis Safety Notice Battery Replacement Features and Benefits IntroductionIntroduction Axis Axis Introduction Applications Axis Product Description Product DescriptionAxis 230 Front Axis 230 Rear PanelHardware Inventory Product Description AxisTitle/Variant Quantity Axis Installing the Axis Installing the AxisInstallation using Axis IP Utility Manual Installation with ARP and PingClient System Requirements Axis Media Control Viewing Client Configuring audio equipment Accessing the Axis 230 from Internet ExplorerAccessing and logging on to the Axis Operating the AxisAxis Operating the Axis Focus bar Autofocus button Access from a browserSetup tools Live ViewAuto button Setup ToolsPositional Control of the Video Source Focus barResolution Video SettingsAdvanced Settings Live View Layout Audio SettingsEvents and Event Types Configuring Event TypesSetting up a new event type GeneralRespond to Trigger Trigger Type When TriggeredOperating the Axis Adding an Upload Server Upload ServersNotification Servers Port Status & Devices Port StatusDevices Preset position setup Pan, Tilt & Zoom Operating the Axis Preset position setup Zoom onlyAccessing The System Options System OptionsAxis System Options System Options Axis Administration DescriptionSystem Options Overview UsersAdding Allowed IP Addresses Firewall SettingsAdding Users Editing and Deleting UsersDate & Time Current Server TimeNew Server Time Parameter Description TCP/IP Network SettingsAutomatic IP Configuration Dynamic IP Address Notification SettingsNetwork Traffic Manual IP ConfigurationRTP Multicast Settings Smtp email Network SettingsPorts & Devices IO PortsCOM Ports RS-232/RS-485 Support Logs & Reports MaintenanceFactory Default Settings Server Report Appendix a TroubleshootingChecking the Firmware SupportSymptoms, Possible Causes and Remedial Actions Troubleshooting AxisSymptoms Possible causes Remedial actions Mic or audio input device Ping Reply Interpretation and recommendation Pinging Your IP AddressAxis Updating the Firmware Update via FTPEmergency Recovery Procedure Appendix B Updating the FirmwareUpdating the Firmware Axis Axis Customizing The Axis Configuration via FTPAppendix C Customizing The Axis Modifying the File SystemCustomizing Procedures Custom Web PagesEditing and Storing Your Web These lines should be added to the file as shown below Using your own file as a New HomeOr, if PTZ is enabled Terminal Block Pinout D-Sub ConnectorAppendix D Unit Connections Terminal BlockUnit Connections Axis Schematic Diagram Terminal Connector BlockConnecting Pan/Tilt Devices Installation ProcedureBrowser Administration Tools Querying the Status of Digital Inputs Controlling and MonitoringTransistor Output Digital InputsExample Monitor data on inputs 1 Audio Settings Axis Appendix E Audio SettingsAxis Technical Specifications Appendix F Technical SpecificationsTechnical Specifications Axis Axis Bandwidth Appendix G BandwidthVideo Quality Level Video Quality vs. Bit RateOther Considerations Bandwidth AxisUnicast Multicast Index IndexHttp Index AxisSmtp Glossary of Terms Axis Glossary of Terms