Axis Communications 214 PTZ Symptoms, Possible Causes and Remedial Actions, But not externally

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AXIS 214 PTZ 40

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

Using ARP and Ping

The IP address must be set within two minutes after the power has been applied to the AXIS 214 PTZ. Restart the

 

server and try again. Also, make sure the ping length is set to 408.

 

 

The AXIS 214 PTZ is located on a dif-

If the IP address intended for the AXIS 214 PTZ and the IP address of your computer are located on different sub-

ferent subnet

nets, you will not be able to set the IP address. Contact your network administrator for an IP address on the same

 

subnet as the computer you are performing the installation from.

 

 

The IP address is being used by

Disconnect power from the AXIS 214 PTZ.

another device

Run the command (in a Command/DOS window, type ping and the IP address of the unit).

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may

 

already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.

 

If you receive: Request timed out - this means that the IP address is available for use with your AXIS 214 PTZ. In

 

this case, check all cabling and reinstall the unit.

 

 

The AXIS 214 PTZ cannot be accessed from a browser

 

 

The IP address has been changed by

1) Move the AXIS 214 PTZ to an isolated network or to one with no DHCP or BOOTP server. Set the IP address

DHCP

again, using the ARP command.

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the main network. The

 

unit now has a fixed IP address that will not change.

 

3) As an alternative to 2), if a dynamic IP address via DHCP or BOOTP is required, select the required service and

 

then configure IP address change notification from the network settings. Return the unit to the main network. The

 

unit will now have a dynamic IP address, but will notify you if the address changes.

 

 

Other networking problems

Test the network cable by connecting it to another network device. Then ping that device from your workstation.

 

 

Cannot send notifications, uploads, alarms, etc, to a destination outside the local network

 

 

Firewall protection

The AXIS 214 PTZ can be configured to use a SOCKS server to reach networks on the other side of a firewall/proxy

 

server.

 

 

Your AXIS 214 PTZ is accessible locally,

but not externally

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

 

Default routers required

Check if you need to configure the default router settings.

 

 

A firmware upgrade has been inter-

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP and Ping.

rupted or the firmware has in some

Then, from a Web browser, access the unit and download the latest firmware to the product, see Updating the

other way been damaged

Firmware, on page 39.

 

 

 

Problems with the MPEG-4 format

 

 

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network tab).

client.

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab).

 

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.

 

 

No multicast MPEG-4 displayed in

Check with your network administrator that the multicast addresses used by the

the client

AXIS 214 PTZ are valid for your network.

 

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

 

Multicast MPEG-4 only accessible by

Check if your router supports multicasting, or if the router settings between the client and the server need to be

local clients

configured. The TTL (Time To Live) value may need to be increased.

 

 

Poor rendering of MPEG-4 images

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Ren-

 

dering from the MPEG-4 tab in the AMC control panel applet.

 

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from

 

the manufacturer's website.

 

 

Color saturation is different in

Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.

MPEG-4 and Motion JPEG

 

 

 

Lower frame rate than expected

Reduce number of applications running on the client computer.

 

 

 

Check with the system administrator that there is enough bandwidth available. See also the online help.

 

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.

 

 

 

Lower the image resolution.

 

 

Image degeneration

Decrease the GOV length, see the online help for more information.

 

 

No images displayed in the Web interface

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow ActiveX controls.

(Internet Explorer only)

Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.

 

 

Installation of additional ActiveX

Configure your AXIS 214 PTZ to use a Java applet for updating the images under

component restricted or prohibited

Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more information.

 

 

Video Image Problems

 

 

 

Image too dark or too light

See the help on Video & Image Settings.

 

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more existing files, to free

 

up space.

 

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or

 

the upload period.

 

 

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Contents Axis 214 PTZ About this Document Table of contents Axis 214 PTZ Product Description Power Rear panelNetwork StatusAccessing the camera Accessing the camera from a browserSetting the password for root Accessing the camera from the InternetLive View Pan/Tilt/Zoom controlsViewer controls Control panelPTZ Control Queue Video and Audio Streams Video Stream TypesAudio Stream Types Motion JpegHow to stream MPEG-4 MPEG-4 protocols and communication methodsAxis Media Control RTP+RTSPOther methods of accessing the video stream Accessing the Audio StreamsOther MPEG-4 clients Audio transmission methodsSetup Tools Accessing the setup tools from a browserImage Video & Image settingsImage Appearance Overlay Settings Go to Setup Video & Image Overlay ImageOverlay Image Video StreamAdvanced Camera Settings Image SettingsLighting Conditions Low Light BehaviorBasic Audio Settings Enable AudioAudio Audio ChannelsAudio Input Advanced Audio SettingsAudio Output Noise canceller threshold value Noise canceller attenuation Live View Config Use custom settingsLayout Upload Own Web FilesDefault Video Format Default ViewerViewer Settings Own HomeHtml Examples Sequence ModeExternal Video PTZ Configuration Terminology Event configurationEvent servers How to set up a triggered event Event typesTriggered events Click Add triggered on the Event typesHow to set up a scheduled event Configuring Motion DetectionScheduled events Motion DetectionPort Status Motion Detection ParametersSystem Options Security UsersSecurity IP Address Filter Security HttpsAxis 214 PTZ Security Authentication processRadius Network Basic TCP/IP Settings IP Address ConfigurationServices Date & TimeNetwork Advanced TCP/IP Settings HttpHttps NAT Traversal port mappingFTP RtspNetwork QoS Quality of service Network SocksNetwork Smtp email Network SnmpMaintenance Network BonjourPorts & Devices I/O Ports SupportUsing the Control Button Resetting to the factory default settingsAdvanced Schematic connection diagram Connecting audio equipmentConnections Inputs and outputsChecking the Firmware TroubleshootingUpdating the Firmware Symptoms, Possible Causes and Remedial Actions Axis 214 PTZ cannot be accessed from a browserVideo Image Problems But not externallyAudio problems Bad snapshot imagesTechnical Specifications LensInstallation, management Processors and memoryGeneral performance considerations Optimizing your systemFrame rates MPEG-4 Frame rates Motion JpegBandwidth Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOPMegapixel See Pixel SSL/TSL Secure Socket Layer/Transport Layer Security These URL Uniform Resource Locator An address on the networkAxis 214 PTZ FTP Server Full duplex Half duplex Host Name Html Examples IndexHttp API Pulse 8 Push to talk Referrals Restart Restore RTP SmtpSnapshot Socks

214 PTZ specifications

The Axis Communications 214 PTZ is a sophisticated network camera designed for surveillance and security applications. This camera is equipped with advanced features that allow for flexible monitoring and exceptional image quality, making it a preferred choice for various environments including retail, transportation, and public spaces.

One of the standout features of the Axis 214 PTZ is its Pan-Tilt-Zoom capabilities. The camera can pan 360 degrees continuously and has a tilt range of 90 degrees, providing users with the ability to cover large areas. With its powerful zoom function, the camera can magnify subjects up to 36 times, making it easier to identify details from a distance. This is particularly useful for applications requiring detailed observation, such as monitoring entrances or tracking vehicles in a parking lot.

The 214 PTZ also boasts impressive image quality, supporting up to 4CIF resolution at full frame rate. It employs progressive scan technology and delivers clear images, even in challenging lighting conditions. This is further enhanced by features such as day/night functionality, which allows the camera to switch to infrared mode for low-light environments. The built-in wide dynamic range (WDR) capability helps to balance scenes with high contrast lighting, ensuring that both bright and dark areas are visible.

In terms of connectivity, the Axis 214 PTZ utilizes Power over Ethernet (PoE), simplifying installation and reducing cable clutter by allowing the camera to receive power and data through a single Ethernet cable. This enhances flexibility in camera placement as it eliminates the need for separate power supplies. Additionally, the camera supports various video compression formats, including H.264 and Motion JPEG, optimizing bandwidth usage while maintaining high-quality video streams.

Security is paramount in surveillance applications, and the Axis 214 PTZ is equipped with robust security features. It supports HTTPS encryption, ensuring that video feeds are secure from unauthorized access. The camera also includes tampering alarms and a secure access control system that can restrict user access based on specific permissions.

Lastly, the user-friendly interface and compatibility with various Axis Video Management Software solutions allow for seamless integration into existing security systems. The camera's robust construction ensures reliability in diverse weather conditions, making it an ideal choice for both indoor and outdoor applications. Overall, the Axis Communications 214 PTZ camera combines advanced surveillance technology with user-centric design to deliver a versatile and dependable security solution.
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