Axis Communications 207/207W Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 207/207W - Troubleshooting 39

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 207/207W. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup >

Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 10-15 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

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Contents Axis 207/207W Network Camera User’s Manual About this Document Trademark Acknowledgments Contents Axis 207/207W Key features Product FeaturesOverview Axis 207W LED indicatorsAccess from a browser Accessing the CameraSetting the Password Accessing the camera from the Internet3GPP Compatibility Focusing Live ViewTo focus AMC audio controls Video Streams How to stream MPEG-4QuickTime & Real Player MPEG-4 clientsMotion Jpeg Axis Media Control AMCAlternative methods of accessing the video stream Configuration Accessing the Setup toolsAxis Media Control Video and Image settings Overlay SettingsImage Appearance Low Light Behavior Advanced Camera SettingsVideo Stream TestGeneral Audio SettingsAdvanced MPEG-4 Settings GOV Settings Bit Rate ControlLayout Live View ConfigCustomizing the default Upload Own Web FilesOwn Home Output Buttons Default Video FormatDefault Viewer Action ButtonsHtml Examples AMC SettingsMotion Detection Event ConfigurationWhen Triggered Triggered by Input PortAxis 207/207W Event Configuration Object Size History Sensitivity Motion DetectionPort Status Axis 207/207W Event Configuration ExamplesOperator System OptionsSecurity Date & TimeNetwork Advanced TCP/IP Settings Network Basic TCP/IP SettingsNAT traversal port mapping NTP ConfigurationHost Name Configuration Link-Local AddressWAN internet Network Traffic Wireless Axis 207W onlyStatus of Wireless Networks Wireless SettingsWPA-PSK Wi-Fi Protected Access Pre-Shared Key WEP Wired Equivalent ProtectionSmtp email Ports & Devices LED SettingsMaintenance UPnPSupport Resetting to the Factory Default Settings Using the Control ButtonAdvanced Pinout and Interface I/O Terminal ConnectorTerminal Connectors Axis Upgrading the Firmware TroubleshootingBasic Configuration Checking the FirmwareAxis Support Emergency Recovery ProcedureWireless network from a browser Camera is accessible locally, but not externallyBrowser Are flashing red rapidly Power indicator is not constantly litCamera is inaccessible Decode only I framesPoor quality snapshot images Problems uploading filesAudio volume too low/high Is enabled under System Options Date & TimeSupported Web Browsers Technical SpecificationsEMC Specification MPEG-4 licensing Axis 207/207W Glossary of Terms Glossary of TermsHalf-duplex See Full-duplex Allowed to enterMegapixel See Pixel VOP See VOPAxis 207/207W Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network Numerics IndexWPA-PSK