Axis Communications 207/207W user manual Emergency Recovery Procedure, Axis Support

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40AXIS 207/207W - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis207.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 207/207W Network Camera User’s Manual About this Document Trademark Acknowledgments Contents Axis 207/207W Product Features Key featuresOverview LED indicators Axis 207WAccessing the Camera Access from a browserAccessing the camera from the Internet Setting the Password3GPP Compatibility Live View FocusingTo focus AMC audio controls How to stream MPEG-4 Video StreamsMPEG-4 clients Motion JpegAxis Media Control AMC QuickTime & Real PlayerAlternative methods of accessing the video stream Accessing the Setup tools ConfigurationAxis Media Control Overlay Settings Video and Image settingsImage Appearance Advanced Camera Settings Video StreamTest Low Light BehaviorAudio Settings Advanced MPEG-4 Settings GOV SettingsBit Rate Control GeneralLive View Config LayoutUpload Own Web Files Customizing the defaultOwn Home Default Video Format Default ViewerAction Buttons Output ButtonsAMC Settings Html ExamplesEvent Configuration When TriggeredTriggered by Input Port Motion DetectionAxis 207/207W Event Configuration Motion Detection Object Size History SensitivityAxis 207/207W Event Configuration Examples Port StatusSystem Options SecurityDate & Time OperatorNetwork Basic TCP/IP Settings Network Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationLink-Local Address NAT traversal port mappingWAN internet Wireless Axis 207W only Status of Wireless NetworksWireless Settings Network TrafficWEP Wired Equivalent Protection WPA-PSK Wi-Fi Protected Access Pre-Shared KeySmtp email LED Settings MaintenanceUPnP Ports & DevicesSupport Using the Control Button Resetting to the Factory Default SettingsAdvanced I/O Terminal Connector Pinout and InterfaceTerminal Connectors Axis Troubleshooting Basic ConfigurationChecking the Firmware Upgrading the FirmwareEmergency Recovery Procedure Axis SupportCamera is accessible locally, but not externally Wireless network from a browserBrowser Power indicator is not constantly lit Camera is inaccessibleDecode only I frames Are flashing red rapidlyProblems uploading files Audio volume too low/highIs enabled under System Options Date & Time Poor quality snapshot imagesTechnical Specifications Supported Web BrowsersEMC Specification MPEG-4 licensing Glossary of Terms Axis 207/207W Glossary of TermsAllowed to enter Half-duplex See Full-duplexVOP See VOP Megapixel See PixelAxis 207/207W Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network Index NumericsWPA-PSK