Samsung SNB-7001, SNB-5001 user manual Troubleshooting

appendix

TROUBLESHOOTING

PROBLEM		SOLUTION
	y Check to make sure that the camera’s Network settings are appropriate.
	y Check to make sure that all network cables have been connected
I can’t access the camera from a		properly.
	y If connected using DHCP, verify that the camera is able to acquire
web browser.
		dynamic IP addresses without any problem.
	y If the camera is connected to a Broadband Router, verify that port
		forwarding is properly configured.
	y Connected Viewers become disconnected upon any change to camera
Viewer got disconnected during		or network configurations.
	y	Check all network connections.
monitoring.
	y If the camera is connected over an PPPoE network, it’ s possible for
		Viewer to disconnect under poor network conditions.
I cannot connect to the system	y When you try to connect to the system using a tab browser, the same
		cookie information is shared, resulting in errors when connected.
using a tab browser of Internet		Therefore, instead of using a tab browser, open a new browser window
Explorer 7.0.		to connect to the system.
The camera connected to the	y	Turn off the firewall settings on your PC and then search the camera
network is not detected in the IP
installer program.		again.
Images overlap.	y Check whether two or more cameras are set to a single multicast
		address instead of different addresses. If a single address is used for
		multiple cameras, the images may overlap.
No image appears.	y If the transmission method is set to multicast, check whether there is a
		router that supports multicast in the LAN the camera is connected to.

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