Samsung SNB-3002 user manual Troubleshooting

Page 80

appendix

TROUBLESHOOTING

PROBLEM

 

SOLUTION

 

y Check to make sure that the camera’s Network settings are appropriate.

 

y Check to make sure that all network cables have been connected

I can’t access the camera from a

 

properly.

y If connected using DHCP, verify that the camera is able to acquire

web browser.

 

 

dynamic IP addresses without any problem.

 

y If the camera is connected to a Broadband Router, verify that port

 

 

forwarding is properly configured.

 

y Connected Viewers become disconnected upon any change to camera

Viewer got disconnected during

 

or network configurations.

y

Check all network connections.

monitoring.

 

 

y If the camera is connected over an PPPoE network, it’ s possible for

 

 

Viewer to disconnect under poor network conditions.

I cannot connect to the system

y When you try to connect to the system using a tab browser, the same

 

cookie information is shared, resulting in errors when connected.

using a tab browser of Internet

 

Therefore, instead of using a tab browser, open a new browser window

Explorer 7.0.

 

to connect to the system.

The camera connected to the

y

Turn off the firewall settings on your PC and then search the camera

network is not detected in the IP

 

installer program.

 

again.

Images overlap.

y Check whether two or more cameras are set to a single multicast

 

address instead of different addresses. If a single address is used for

 

 

multiple cameras, the images may overlap.

No image appears.

y If the transmission method is set to multicast, check whether there is a

 

router that supports multicast in the LAN the camera is connected to.

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Contents Network Camera Network Camera Important Safety Instructions OverviewExplanation of Graphical Symbols Class construction Overview Contents Connecting to the Camera LoginInstalling ActiveX Installing Silverlight RuntimeProduct Features Recomended PC SpecificationsItem Name Quantity Recomended SD/SDHC Memory Card SpecificationsWHAT’S Included AT a Glance Front SideAuto Iris Lens Installed on the lens adaptor Optional ConnectorRear Side Terminal for audio outputTerminal for audio input AbnormallySystem, Power On While the power is onSD Indicators OFF If the power is off Seconds to reboot the systemMounting the Lens Mounting the C lensMounting the CS lens Mount AdapterConnecting the Auto Iris Lens connector FocusingINSERTING/REMOVING a SD Memory Card Inserting a SD Memory CardRemoving a SD Memory Card Apply .What is a memory card? Memory Card Components Contacts Lock SwitchMemory Card Information not Included Selecting a memory card that’s suitable for youConnecting with Other Device Power SupplyPower Ethernet Ethernet ConnectionSpeaker Amp Connecting to Audio Input/OutputSpeaker Microphone Alarm I/O Wiring Diagram Connecting to the I/O port boxConnecting an external RS-485 device 5mA sink 30VDC 2A, 125VAC 0.5A MAXLocal Network Connecting the Camera Directly to Local Area NetworkingConnecting to the camera from a local PC in the LAN Network Connection and Setup Modem Network Connection Buttons Used in IP Installer Static IP Setup Manual Network SetupDdns registration has failed Auto SetIf not using a Broadband Router Address pane, provide the necessary informationHttp Port 8080 8081 VNP Port 4520 4521 If the Broadband Router has more than one camera connectedCategory Camera #1 Camera #2 Auto Network Setup Click OK Auto network setup will be completedDynamic IP Setup Dynamic IP Environment SetupPort Range Forward Port Mapping Setup Manual Port Range ForwardingCamera1 Setting up Port Range Forward for several network camerasUser Internet Broadband Router Start End Connecting to the Camera from a Shared Local PC Connecting to the Camera from a Remote PC VIA the InternetConnecting to the Camera Using URLLogin dialog should appear Normally, you wouldLogin To check the Ddns addressInstalling Activex Installing Silverlight Runtime English Using the Live Screen Hide the alarmMonitoring Move to the monitoring screen Playback ViewerTo capture the snapshot Control the pan/tilt/zoom operations of the cameraPan/tilt-compliant receiver OptimizationTo fit the full screen To toggle the audio soundTo toggle the microphone sound To control the PTZ Be limited up to the date when the 500th event is recordedSearch and Play by Event Search and Play by Time To check time information of the playing videoTo play the backup video To back up the searched videoVideo profile SetupAudio & Video Setup To add a video profile What is GOP size? Video setupAudio setup To set the privacy zoneCamera setup Ssdr Samsung Super Dynamic Range SetupEnglish Setup screen English External PTZ setup OSD Setup Select OSD Select each item and set it properlySelect the preset number to delete Press the button Network Setup InterfacePort DdnsRegistering with Ddns Select a Classification and specify the Model Number Provide the IP that you want to grant or deny access from IP filtering802.1x QoS SnmpEvent Setup FTP / E-mailSD record Reset all settings When done, click Apply Alarm input Fixed object continues moving in the same position Motion detectionObject color or brightness is similar to the background Time schedule Network disconnect TamperingSystem Setup Product informationDate & Time Timezone Specify the local time zone based on the GMTUser Manual Specify the time manuallyUpgrade / Reboot English Log Specification AppendixTampering Digital Noise ReductionUser Max. Framerate 264, MPEG-4, Mjpeg ResolutionItems Description Ethernet RJ-45 10/100BASE-T Operating Temperature LanguageHungarian, Greek Web ViewerProduct Overview Unit mm inchTroubleshooting Check if the memory card is defective This camera unitSD Record menu Cannot record into the SD memoryOpen Source Announcement All rights reservedLicense Part 1 CMU/UCD copyright notice BSD likeCopyright c 2003-2009, Sparta, Inc All rights reserved Copyright c 2007 Apple Inc All rights reservedPart 9 ScienceLogic, LLC copyright notice BSD Copyright c 2009, ScienceLogic, LLC All rights reservedGLibc, Inetutils GPL/LGPL Software LicenseBase Kernel, Busybox, Sysvinit, dosfstools Page No Warranty GNU General Public License is a free, copyleftTerms and Conditions You can apply it to your programs, tooConveying Non-Source Forms Protecting Users’ Legal Rights From Anti- Circumvention LawConveying Verbatim Copies Acceptance Not Required for Having Copies Additional TermsTermination Use with the GNU Affero General Public License Automatic Licensing of Downstream RecipientsPatents Disclaimer of Warranty Limitation of LiabilityInterpretation of Sections 15 Version 2.1, FebruaryModified work must itself be a software library Above on a medium customarily used for software interchangePage How to Apply These Terms to Your New Libraries OpenSSL License This Software is Provided by the OpenSSLCorrect disposal of batteries in this product Sales Network Toll Free +1-877-213-1222 Direct +1-201-325-6920