Cisco Systems CIVS-IPC-2500 manual Troubleshooting

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C H A P T E R 5

Troubleshooting

This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions.

Symptom Cannot connect to an IP camera through a web browser.

Possible Cause You are not using a supported PC operating system or web browser, you entered an incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are trying to access the IP camera from a device with an IP address that is restricted from access.

Recommended Action Make sure that you are using a PC that is running Microsoft Windows 2000, XP, or Vista and that your are using Internet Explorer 6.x with Service Pack 2, or later. Make sure that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting through the Internet, make sure to enter the correct port number. Make sure that the device does not have an IP address that is restricted from access (see the “IP Filter Window” section on page 3-9.)

Symptom Cannot log in to the IP camera as the administrator.

Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator password.

Recommended Action The administrator user name is admin and the password is the one that you configured. Both credentials are case sensitive, so make sure to enter them exactly as they are configured. If you forget the administrator password, you must perform a factory reset as described in the “Resetting the IP Camera” procedure on page 2-8, then reconfigure the IP camera. If you take these actions, do not use the Upload option in the Maintenance window to reload a saved configuration file because that process restores the password that you forgot.

Symptom Configuration windows do not display when you click the Setup link in the Main window.

Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available.

Recommended Action Wait 2 minutes and try again.

Cisco Video Surveillance System IP Camera User Guide

	OL-14220-01	5-1

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Contents Americas Headquarters Cisco Video Surveillance IP Camera User GuideCisco Video Surveillance System IP Camera User Guide Iii N T E N T SStatus Windows Organization OverviewCisco Video Surveillance System IP Camera User Guide Overview IP Camera FeaturesIP Camera Physical Details Front of IP Camera Adjusting Back Focus on the IP Camera section onRear of IP Camera Described in the Resetting the IP Camera section onSide of IP Camera Package Contents DC Auto Iris Lens Connector PinoutsGetting Started Installing the IP CameraAction Explanation Action Explanation Procedure Performing the Initial Setup of the IP CameraProtocol//192.168.0.100 Accessing the IP Camera WindowsHttp//203.70.212.521024 Https//192.168.0.100Https//203.70.212.521024 Http//203.70.212.52Powering the IP Camera On or Off Adjusting Back Focus on the IP CameraSection on Resetting the IP CameraReset Type Procedure Remarks Initial Setup of the IP CameraConfiguring and Managing the IP Camera Configuration Item Explanation Guidelines for Use Reference Configuration OverviewSee the Security Windows See the Alarm I/O PortsPreset Positions See the Audio Window sectionSnmp Navigating the Configuration WindowsOption Description Setup WindowsBasic Setup Window Device SettingsNetwork Settings CDP Advanced Setup WindowRTP/RTSP QoS IP Filter WindowUsers Window, Maintenance Window, Firmware Window, Administration WindowsUsers Window User List AdministratorMaintenance Window Option Firmware WindowVideo Window, Audio Window, MPEG-4 SettingsAudio/Video Windows Video WindowVideo Adjustment Options Day/Night Vision Audio WindowDuplex Talk and Listen Security WindowsFull Duplex Talk and Listen Initialization Window Product Process WindowUsers Window section on Complexity Window Applications WindowsPrimary Smtp Server Mail & FTP WindowMail Body Described in the Basic Setup Window section onMail Setup Secondary Smtp ServerSecondary FTP Motion Detection WindowEvent Window Trigger Event Event ScheduleNew Schedule Clear buttonMessages, see the Mail & FTP Window section on Snmp WindowVideo Attachment Alarm I/O Ports Window PTZ RS-485 Window Alarm Input SettingsAlarm Output Settings Manual Control SettingsPreset Position Port SettingsZoom Out button Preset Positions WindowPatrol Sequence Zoom In buttonFocus Far button Status WindowsFocus Near button Audio/Video Window System WindowSystem Status Network Window Audio SettingNetwork Log Syslog & Log WindowSys Log Server Message Explanation Log ListSystem log messages Address FTP log messages Video Log WindowSmtp log messages Delete All button Delete buttonHome Window Overview Viewing Video through the Home Window OverviewHome Window PTZ RS-485 Window section on Home Window ControlsControl Description IP camera controlsVideo display and audio controls Information, see the PTZ RS-485 Window section onEnabling audio, see the Audio Window section on Save Viewing Video through Third-Party Devices or Software Accessing the Primary Stream by using VLC Player Rtsp//ipaddress/img/media.sav Rtsp//ipaddress/code OL-14220-01 Troubleshooting Troubleshooting Feature IP Camera Implementation Compatible with VSM Using the IP Camera with Cisco VSMObtaining the Required Driver Pack Guidelines for Using the IP Camera with VSMFor instructions, see the Video Window section on Troubleshooting the IP Camera when used with VSM OL-14220-01 IN-1 D EIN-2 DhcpIN-3 HttpIN-4 HttpsIN-5 LEDIN-6 See PTZIN-7 PTZIN-8 IN-9 IN-10

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