Cisco Systems CIVS-IPC-2500 manual Troubleshooting

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Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail & FTP Window” section on page 3-21, and the “Event Window” section on page 3-24. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the “Adjusting Back Focus on the IP Camera” section on page 2-7. Configure options for video as described in the “Video Window” section on page 3-14.

Cisco Video Surveillance System IP Camera User Guide

5-2

OL-14220-01

 

 

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Contents Cisco Video Surveillance IP Camera User Guide Americas HeadquartersCisco Video Surveillance System IP Camera User Guide N T E N T S IiiStatus Windows Overview OrganizationCisco Video Surveillance System IP Camera User Guide IP Camera Features OverviewIP Camera Physical Details Adjusting Back Focus on the IP Camera section on Front of IP CameraDescribed in the Resetting the IP Camera section on Rear of IP CameraSide of IP Camera DC Auto Iris Lens Connector Pinouts Package ContentsInstalling the IP Camera Getting StartedAction Explanation Action Explanation Performing the Initial Setup of the IP Camera ProcedureAccessing the IP Camera Windows Protocol//192.168.0.100Https//192.168.0.100 Https//203.70.212.521024Http//203.70.212.52 Http//203.70.212.521024Adjusting Back Focus on the IP Camera Powering the IP Camera On or OffResetting the IP Camera Reset Type Procedure RemarksInitial Setup of the IP Camera Section onConfiguring and Managing the IP Camera Configuration Overview Configuration Item Explanation Guidelines for Use ReferenceSee the Alarm I/O Ports Preset PositionsSee the Audio Window section See the Security WindowsNavigating the Configuration Windows SnmpSetup Windows Basic Setup WindowDevice Settings Option DescriptionNetwork Settings Advanced Setup Window CDPRTP/RTSP IP Filter Window QoSUsers Window Administration WindowsUsers Window, Maintenance Window, Firmware Window, Administrator User ListMaintenance Window Firmware Window OptionMPEG-4 Settings Audio/Video WindowsVideo Window Video Window, Audio Window,Video Adjustment Options Audio Window Day/Night VisionFull Duplex Talk and Listen Security WindowsDuplex Talk and Listen Users Window section on Product Process WindowInitialization Window Applications Windows Complexity WindowMail & FTP Window Primary Smtp ServerDescribed in the Basic Setup Window section on Mail SetupSecondary Smtp Server Mail BodyMotion Detection Window Secondary FTPEvent Window Event Schedule New ScheduleClear button Trigger EventVideo Attachment Snmp WindowMessages, see the Mail & FTP Window section on Alarm I/O Ports Window Alarm Input Settings Alarm Output SettingsManual Control Settings PTZ RS-485 WindowPort Settings Preset PositionPreset Positions Window Patrol SequenceZoom In button Zoom Out buttonFocus Near button Status WindowsFocus Far button System Status System WindowAudio/Video Window Network Audio SettingNetwork Window Sys Log Server Syslog & Log WindowLog System log messages Log ListMessage Explanation Address Smtp log messages Video Log WindowFTP log messages Delete button Delete All buttonViewing Video through the Home Window Overview Home Window OverviewHome Window Home Window Controls Control DescriptionIP camera controls PTZ RS-485 Window section onInformation, see the PTZ RS-485 Window section on Video display and audio controlsSave Enabling audio, see the Audio Window section onRtsp//ipaddress/img/media.sav Accessing the Primary Stream by using VLC PlayerViewing Video through Third-Party Devices or Software Rtsp//ipaddress/code OL-14220-01 Troubleshooting Troubleshooting Using the IP Camera with Cisco VSM Feature IP Camera Implementation Compatible with VSMFor instructions, see the Video Window section on Guidelines for Using the IP Camera with VSMObtaining the Required Driver Pack Troubleshooting the IP Camera when used with VSM OL-14220-01 D E IN-1Dhcp IN-2Http IN-3Https IN-4LED IN-5See PTZ IN-6PTZ IN-7IN-8 IN-9 IN-10
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